Printable Webinar Schedule

WEBINAR SERIES

Series

Virtual Leadership 101 Workshop

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Series

Intensive Skills Training for New Volunteer Managers

Series

The Art of Successful & Meaningful Selling Series

Series

CoP Compliance for Hospice Personnel Series

Series

Intensive Skills Training for Hospice Social Workers

Series

2021 Hospice Billing Series

Series

2021 Hospice Social Worker & Chaplain Series

Series

Hospice Management & Clinical Supervision Training Course

Series

2019 New Volunteer Manager Series

Series

2020 Hospice Billing Series

Series

2020 Leading Through a Crisis Webinar Package

Series

2020 Managing Hospice Live Discharge Webinar Package

Series

2020 Patient-Driven Groupings Model Series

Series

2020 Social Worker & Chaplain Series

Series

Navigating the Hospital Partnership Webinar Package

ALL WEBINARS

Tuesday
Dec 8
2020

What We Learned in the Pandemic: Compliance & Operational Lessons from COVID-19

Thursday
Dec 10
2020

Social Worker & Chaplain Series: Our Role in Staff Burnout, Job Satisfaction & Personal Loss

Wednesday
Dec 16
2020

Vaccine Skepticism in the Age of COVID-19: Educating Patients & Staff to Alleviate Fears & Achieve Compliance

Thursday
Dec 17
2020

Move from Conflict to Calm: Conflict Resolution Skills for the Workplace

Wednesday
Jan 6
2021

Updating Electronic Policies for Work-from-Home Employees: Best Practices for Email, Web, Mobile & Social Media Compliance

Thursday
Jan 7
2021

Medicare Advantage & Hospice: The Time Has Come

Tuesday
Jan 12
2021

Establishing a Successful Hospice Competency Program

Thursday
Jan 14
2021

Virtual Leadership 101 Workshop: Embracing the Essential Eight Leadership Skills – Become a Virtual Leader

Wednesday
Jan 20
2021

Intensive Skills Training for New Volunteer Managers: The Nuts & Bolts of Volunteer Management

Wednesday
Jan 27
2021

Hospice 101 Orientation & Refresher Basics: Documentation, Eligibility, IDG & LCDs

Thursday
Jan 28
2021

Understanding Physician Relationships: Creating Strong Partnerships in an Evolving Healthcare Landscape

Wednesday
Feb 3
2021

Intensive Skills Training for New Volunteer Managers: Expanding Volunteer Services - Program Development from A to Z

Thursday
Feb 11
2021

Healthcare Due Diligence: The Who, What, Where & When

Wednesday
Feb 17
2021

Intensive Skills Training for New Volunteer Managers: How to Utilize the Professional Volunteer

Thursday
Feb 18
2021

Virtual Leadership 101 Workshop: Virtually Engaging Employees – Involve Your Team

Tuesday
Feb 23
2021

Maximize the Benefits of Telehealth in Home Health & Hospice

Thursday
Feb 25
2021

Getting Upstream: Palliative Care & Alternative Payment Models

Thursday
Mar 4
2021

The Art of Successful & Meaningful Selling Series: Performance Management for Sales Leaders

Thursday
Mar 4
2021

The Art of Successful & Meaningful Selling Series: Sales Training Part 1: Authentic & Meaningful Conversations

Thursday
Mar 4
2021

The Art of Successful & Meaningful Selling Series: Sales Training Part 2: Remove the Chaos in Selling

Thursday
Mar 11
2021

CoP Compliance for Hospice Personnel Series: Compliance for the Hospice Nurse & Aide

Wednesday
Mar 17
2021

Sharp Curves Ahead: Is Your Hospice Documentation & Practice Able to Withstand Audit Scrutiny?

Thursday
Mar 18
2021

2021 Volunteer Appreciation Package

Wednesday
Mar 24
2021

CoP Compliance for Hospice Personnel Series: Compliance for the Hospice Chaplain & Social Worker

Thursday
Mar 25
2021

Virtual Leadership 101 Workshop: Accountability in a Virtual World – Get It Done

Wednesday
Mar 31
2021

Communicating Your Commitment to Diversity & Inclusion: Creating Effective Policies & Procedures

Wednesday
Apr 7
2021

CoP Compliance for Hospice Personnel Series: Compliance for a Hospice Volunteer Program

Thursday
Apr 8
2021

The Power of Differentiation to Grow Your Hospice

Thursday
Apr 15
2021

Intensive Skills Training for Hospice Social Workers: Exploring the Critical Role of the Hospice Social Worker on the Team

Tuesday
Apr 20
2021

Care Planning Drill Down: Utilize Your Interdisciplinary Team to Protect Against Top Deficiencies

Wednesday
Apr 21
2021

CoP Compliance for Hospice Personnel Series: Compliance Training for Hospice Bereavement

Thursday
Apr 29
2021

Intensive Skills Training for Hospice Social Workers: Social Work Leadership in Addressing Complex Situations

Wednesday
May 5
2021

Diversity & Inclusion During End-of-Life Care Package

Thursday
May 6
2021

Surviving Medicare Review: Hospice Update, Troublesome Documentation & PEPPER Reports

Wednesday
May 12
2021

Infection Control & Prevention: How to Implement & Integrate a Comprehensive Surveillance Program

Thursday
May 13
2021

Intensive Skills Training for Hospice Social Workers: Moving Beyond Emotional Support - Targeted Counseling Approaches & Interventions

Thursday
May 20
2021

LGBTQ+ Family-of-Origin Conflicts & Stressors at the End of Life: Counseling & Interventions

Wednesday
May 26
2021

Community Based Palliative Care: How to Integrate Your Program into the Community

Wednesday
Jun 9
2021

Population Health Management: Has Your Agency Embraced This Paradigm Shift?

Thursday
Jun 10
2021

World Class Service Excellence: 90 Ideas in 90 Minutes!

Tuesday
Jun 15
2021

Marijuana HR Policy & Best Practices: Handling Employee Medical & Recreational Use

Thursday
Jun 17
2021

The "Good Death" - Assisting People to Design a Meaningful End-of-Life Experience

Wednesday
Jun 23
2021

Emergency Preparedness: How to Create an Effective, Integrated & Communicated Plan & Agency Program

Wednesday
Jul 7
2021

Board Review: Is Your Board Effective for Today’s Healthcare Environment?

Thursday
Jul 15
2021

Strengthening Your Referral Inquiry to Admission Process

Thursday
Jul 22
2021

Key Strategies for Successful Emergency Department Relationships & Patient Transitions

Tuesday
Jul 27
2021

How to Avoid the Top Five Survey Deficiencies & Denials

Thursday
Jul 29
2021

Counseling Interventions for Complex Situations: Differentiating Grief, Sadness & Depression

Wednesday
Aug 4
2021

Effectively Manage Hospice Live Discharges Part 1: Measuring, Monitoring, Guidelines & Regulations

Wednesday
Aug 11
2021

Effectively Manage Hospice Live Discharges Part 2: Eligibility Assessment, Documentation, Discharge Planning, & the Care Continuum

Thursday
Aug 12
2021

Obtaining Truly Informed Consent: Real-life Situations for All Team Members

Tuesday
Aug 17
2021

Creating HIPAA Compliant Email & Social Media Content that Communicates Clearly with Patients & Peers

Wednesday
Sep 1
2021

ICD-10 Coding Updates, Revisions & Challenges: FY2022 for Hospice & Home Health

Thursday
Sep 2
2021

2021 Hospice Billing Series: Hospice Billing Part 1 Eligibility Requirements & Notice of Election

Thursday
Sep 9
2021

Hospice 201: A Deep Dive into CMS & Payment Model Updates for CY2022, Compliance, Regulations & Targeted Probes

Thursday
Sep 16
2021

2021 Hospice Billing Series: Hospice Billing Part 2 Details of Medicare Claims Processing

Wednesday
Sep 22
2021

Caring for the Caregiver: How to Support In-House & Remote Staff

Thursday
Sep 30
2021

2021 Hospice Billing Series: Hospice Billing Part 3 Face-to-Face, Hospice CAP & Palliative Care

Thursday
Oct 7
2021

2021 Hospice Social Worker & Chaplain Series: Responding to Suicidal Ideation & Requests for a Hastened Death

Wednesday
Oct 13
2021

Hospice Management & Clinical Supervision Training Course: Management Training Part 1: Compliance & Regulatory - COPs, QAPI & Emergency Management

Thursday
Oct 21
2021

2021 Hospice Social Worker & Chaplain Series: Tackling Social Isolation & Loneliness - Solutions & Interventions

Wednesday
Oct 27
2021

Hospice Management & Clinical Supervision Training Course: Management Training Part 2: Leadership - Case Management, Competencies, HR & Effectively Managing You

Thursday
Nov 4
2021

2021 Hospice Social Worker & Chaplain Series: Presence & Authenticity - Do These Belong to Us or Them?

Monday
Nov 8
2021

Hospice Management & Clinical Supervision Training Course: Management Training Part 3: Engagement & Growth - Business Development, Customer Service, Patient Sat

Tuesday
Nov 9
2021

How HIPAA Impacts Email & Text Messaging: Communication Compliance for Healthcare Providers

Wednesday
Nov 10
2021

22 Tactics to Increase Your CAHPS Scores in 2022

Recorded
Webinar

Audits & ADR/TPE: How to Approach & Successfully Maneuver Through the Process

Recorded
Webinar

Challenges & Solutions for Hospice Volunteers: An Interactive Webinar for National Volunteer Month

Recorded
Webinar

Charting for the Jury: Improving Documentation & Quality Care

Recorded
Webinar

Coding Updates for Hospice & Home Health Effective October 1, 2020

Recorded
Webinar

Common Hospice Diseases & Conditions: An Overview for Hospice Volunteers

Recorded
Webinar

Conducting Mock Surveys to Ensure Readiness & Compliance

Recorded
Webinar

Counseling Techniques & Interventions for Bereavement Professionals

Recorded
Webinar

COVID-19 Regulatory Relief: What Does It Mean for Your Agency?

Recorded
Webinar

Create & Maintain a Compliant Marketing Strategy

Recorded
Webinar

Creating a LGBTQ Caring & Inclusive Program

Recorded
Webinar

E-Counseling for the Modern Hospice Team: Challenges, Preferred Practices & Interventions

Recorded
Webinar

Emergency Preparedness for Home Health & Hospice in Light of COVID-19

Recorded
Webinar

Engaging Patients for Meaningful Results in the Face of Change (complimentary)

Recorded
Webinar

Ethical Challenges & Skills: Assessing Suicidal Ideations & Interventions

Recorded
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From Referral to Admission: The Secret Ingredient to Compliant Growth

Recorded
Webinar

Geriatric Services for Veterans: Home Health, Hospice & Palliative Care

Recorded
Webinar

Getting In or Getting Out? Considerations in Buying & Selling Home Health & Hospice Providers

Recorded
Webinar

Getting Upstream: Palliative Care & Alternative Payment Models

Recorded
Webinar

Helplessness & Hopelessness: The Volunteer Role in Finding Meaning

Recorded
Webinar

Home Health CoPs – Top Issues & Concerns

Recorded
Webinar

Home Risk Management – How to Prevent & Respond to Liabilities

Recorded
Webinar

Hospice 101: Hospice Philosophy, Eligibility and Documentation

Recorded
Webinar

Hospice 201 – A Deep Dive into the Benefit: Eligibility, Documentation, Reporting, Surveys & Opportunity

Recorded
Webinar

Hospice Billing FAQs: Clarifying the Confusion

Recorded
Webinar

Hospice Billing Series: Part 1 – Eligibility Requirements & Notice of Election

Recorded
Webinar

Hospice Billing Series: Part 2 – Details of Medicare Claims Processing

Recorded
Webinar

Hospice Billing Series: Part 3 – Face-to-Face, Hospice Cap, HIS & Top 5 Denial Reasons

Recorded
Webinar

Hospice Compare & HOPE Assessment Tool Update

Recorded
Webinar

Hospice Eligibility Documentation: Drill Down the Details

Recorded
Webinar

How Emotional Intelligence Can Help Us Through a Crisis

Recorded
Webinar

How HIPAA Impacts Email & Text Messaging: Communication Compliance for Healthcare Providers

Recorded
Webinar

How to Develop a Sustainable Remote Patient Monitoring Telehealth Program

Recorded
Webinar

How to Prepare for a CMS/AO-Focused Infection Control Survey

Recorded
Webinar

HQRP - Hospice Quality Reporting Programs: Dig into Specifics, Improve Your Scores

Recorded
Webinar

IDG Meetings: Effective Problem Solving with Shared Responsibility

Recorded
Webinar

Increasing Hospice Revenue in a Competitive Landscape

Recorded
Webinar

Infection Control & Prevention: How to Implement & Integrate a Comprehensive Surveillance Program during a Pandemic (COVID-19)

Recorded
Webinar

Layered Cybersecurity: Finding the Best Strategy

Recorded
Webinar

Making It Right: Perfecting Your Customer Service Recovery Process

Recorded
Webinar

Managing Hospice Live Discharge Part 1 – How, When & Why: Guidelines, Regulations & Reporting

Recorded
Webinar

Managing Hospice Live Discharge Part 2 – How, When & Why: Process, Care Continuum & Documentation

Recorded
Webinar

Marijuana HR Policy & Best Practices: Handling Employee Medical & Recreational Use

Recorded
Webinar

Marketing & Community Outreach for Fall 2020: Challenges & Opportunities for Hospice & Palliative Care

Recorded
Webinar

Mean What You Say, Say What You Mean: Assertiveness Training for Professionals

Recorded
Webinar

Navigating the Hospital Partnership Part 1: Working with the Hospital Community, What You Need to Know & How to Reach Out

Recorded
Webinar

Navigating the Hospital Partnership Part 2: Becoming a Provider of Choice, the Collaboration Values, Goals & Outcomes

Recorded
Webinar

New Volunteer Manager Series: Common Challenges & FAQs for New Hospice Volunteer Managers

Recorded
Webinar

New Volunteer Manager Series: Establishing Priorities When Volunteer Managers Wear Multiple Hats

Recorded
Webinar

New Volunteer Manager Series: Getting & Keeping Volunteers: The Ongoing Recruitment Dilemma

Recorded
Webinar

Pain & Symptom Management: The Hospice Volunteer Perspective

Recorded
Webinar

Palliative Care Insights & Trends Moving into 2020

Recorded
Webinar

Pandemic & Emergency Preparedness: COVID-19 & What Healthcare Professionals Need to Know

Recorded
Webinar

Payment Reform & OIG Reports: Year-End Recap & Future Projections for Hospice

Recorded
Webinar

PDGM Part 1 – Overview

Recorded
Webinar

PDGM Part 2 – Coding

Recorded
Webinar

PDGM Part 3 – Clinical Episode Management

Recorded
Webinar

Recognizing & Overcoming Unconscious/Implicit Bias

On-Demand
Training

Recognizing & Overcoming Unconscious/Implicit Bias (complimentary)

Recorded
Webinar

Recruiting & Retaining Millennials, Gen Z & Nexters

Recorded
Webinar

Religion & Politics: Navigating Difficult Topics with Colleagues & Patients

Recorded
Webinar

Shape High-Performance Teams to Strengthen Results During the COVID-19 Crisis

Recorded
Webinar

Social Worker & Chaplain Series: Caregivers - Resolving Dynamics that Cause Disruption

Recorded
Webinar

Social Worker & Chaplain Series: Grief Counseling Preferred Practices - Which Model Do I Use?

Recorded
Webinar

Social Worker & Chaplain Series: Psychological & Spiritual Distress: A Call for Immediate & Skillful Intervention

Recorded
Webinar

Social Worker & Chaplain Series: Psychosocial & Spiritual Acuity Implications for Social Workers & Chaplains

Recorded
Webinar

Social Worker & Chaplain Series: Psychosocial & Spiritual Aspects of Pain & Suffering In-Depth

Recorded
Webinar

Strategic Planning During a Pandemic: Predicting the Unpredictable

Recorded
Webinar

Taking Volunteer Communication Skills to the Next Level

Recorded
Webinar

Targeted Probe and Educate Hospice Update & PEPPER Reports

Recorded
Webinar

Telephone Rapport: Applying Bite-Sized Skills for Big Results

Recorded
Webinar

The Dark Web & Your Organization: Impact, Risks, Strategy

Recorded
Webinar

The Days of “Muffin Marketing” Are Over

Recorded
Webinar

The Denial Myth: Skillfully Working with Real or Perceived Denial

Recorded
Webinar

The Dos & Don'ts of Managed Care Contracting

Recorded
Webinar

The Great Ethical Challenge: Over-Involved Versus Under-Involved

Recorded
Webinar

Training Your Hospice to be Volunteer Receptive & Supportive

Recorded
Webinar

Universal Precautions & Hand Washing for Hospice Volunteers (complimentary)

Recorded
Webinar

Use Behavioral Interviewing to Build a Winning Team

Recorded
Webinar

Utilizing Your Hospice QAPI Program to the Fullest: Improve Your Organization's Compliance & Performance

Recorded
Webinar

Virtual Sales: Perfect the Art & Science of Selling & Social Distancing

Recorded
Webinar

Volunteering with Patients Who Have Alzheimer’s Disease & Dementia

Recorded
Webinar

When Is the Right Time to Bring in a Consultant?

Recorded
Webinar

When People Want to Talk About Dying

Recorded
Webinar

Wipe It Out: Removing Negativity from the Workplace

Recorded
Webinar

Work-from-Home Record Retention Rules for Hospice & Home Care Providers

Recorded
Webinar

Working with People from Different Cultures & with Different Beliefs

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