How Listening Transforms Patient & Family Experiences

Committing our attention and consciously listening can be difficult, especially when patients and families bring more concerns than time seems to allow. This webinar will present practical, real-world strategies staff and volunteers can employ to help patients and families prioritize needs, make informed choices, and feel genuinely heard.

Let’s face it: listening is not always easy, especially when patients and family members have a list of concerns longer than a lunch break. However, effective listening transforms interactions, improves outcomes, and makes each day smoother.​ In this webinar, we will explore practical strategies that help patients and families prioritize their needs, make better choices, and feel genuinely heard. Participants will learn how to listen without judgment, what to do when a patient is wrong, and how to graciously wrap up conversations while preserving trust.