Upcoming Webinars

Cultural Competency: Religious & Spiritually Diverse Practices in Death, Dying & Bereavement

Marijuana Policy & Best Practices: Handling Employee & Patient Medical & Recreational Use at Work & at Home

Self-Assessment: Getting Away from Routine, Task-Focused, End-of-Life Care

Business Development for Clinical Managers

Medicare Compliance Series

Medicare Compliance Series: Hospice Medical Directors, Physicians, NPs, PAs & IDT/IDG

Employee Discipline: Steps, Coaching, Making Difficult Conversations Successful & More

Creating an LGBTQ+ Caring, Sensitive & Inclusive Program

Emotional Intelligence Part 1: Self Awareness (Complimentary)

Medicare Compliance Series: Hospice Nurses & Aides

Length-of-Stay Approaches & Issues

Hospice Special Focus Program Details

Hospice Admissions Process: What Is & Is Not Required

Medicare Compliance Series: Hospice Social Workers, MFTs, MHCs, Chaplains & Spiritual Caregivers

Mistakes Happen: Cultivating Service Recovery Skills

HOPE Tool Series

HOPE Tool Series: HOPE Tool Part 1 - Impact on Hospice Quality Reporting Program & General Conventions for Completion

Interdisciplinary Teams: Defining & Functioning

HOPE Tool Series: HOPE Tool Part 2 - Sections A, F & I

The Anatomy of a High-Performing Inquiry-to-Admission Referral Process

Medicare Compliance Series: Hospice Volunteer Programs

HOPE Tool Series: HOPE Tool Part 3 - Sections J, M, N & Z

Increasing Staff Retention & Reducing Turnover

Hospice-Specific Counseling Skills for Chaplains

Medicare Compliance Series: Hospice Bereavement Teams

Applying Motivational Interviewing to End-of-Life Care Challenges

Hospice Clinical Manager Series

Volunteer Manager Series

Volunteer Manager Series: Reporting Numbers, Records & Volunteer Impact Data

Boldly Marketing Your Service Benefits

Hospice Documentation Audits: Process & Best Practices

Hospice Quality Reporting Program: Avoiding Penalties

Volunteer Manager Series: All About Volunteer Competencies

A Balanced Hospice Dashboard - Key Data to Aid in Running a Better Business

Best Practices for Responding to an ADR

Navigating Difficult Conversations with Confidence & Compassion

Record Retention Rules for Zoom, Teams, Slack & Other E-Collaboration Platforms

Top Hospice Medical Review Denials & How to Avoid Them

Managing Patient & Family Expectations

Supporting Terminality: Meeting Medicare's Hospice Eligibility Guidelines

Hospice Management & Operations: The Savvy Businessperson's Guide

Denial: Misdiagnosed & Misunderstood

CoPs & Infection Control & Prevention: Implementing an Effective Surveillance Program

Empowering People Coping with a Terminal Condition

Documenting Hospice Eligibility

CoPs & Emergency Preparedness: Creating a Compliant Emergency Management Plan

Emotional Intelligence Part 2: Self Management (Complimentary)

Workplace Violence: Empowering Staff to Recognize & De-escalate Risk

Volunteer Manager Series: Utilizing Professional Licensed Volunteers

The Seven Pillars of Hospice Growth