Hospice Volunteer Program Roles, Requirements, Recruitment & More

Compliance

On-Demand Webinar

StreamedMar 4, 2026Duration90 minutes

Unlimited & shareable access starting
two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Hospice volunteers are a core service, not a “nice to have.”

Is your program strong enough to withstand the next surveyor’s questions? This focused webinar will walk hospice leaders and volunteer managers through today’s expectations for a fully functioning volunteer program, including the 5% requirement, qualifying activities, and current surveyor hot buttons. Learn the defined roles of the volunteer director/manager and volunteers, what does and does not qualify toward the 5%, and the core elements of a Medicare-compliant volunteer training program.

KEY WEBINAR TAKEAWAYS

Regulations related to a hospice volunteer program
What volunteer activities to include in the 5% cost savings requirement
Best practices for tracking volunteer hours to meet regulatory requirements
Enhancing the use of volunteer services through IDT/IDG representation

BONUS MATERIALS

Volunteer director/coordinator job description
Volunteer job description
Volunteer cost savings P&P guidelines
Tracking and Reporting Volunteer Activities (The Health Group, LLC)

WEBINAR DETAILS

The hospice volunteer program is a core hospice service. This invaluable session will cover the roles of the volunteer director/coordinator and volunteers. Join us for a deep dive on the 5% requirement (including what qualifies), training, recruitment, and best practices. Frequently asked questions about volunteer activities, files, mileage, and other compliance considerations will be addressed, ensuring volunteers effectively support patient care while meeting regulatory standards.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice

WHO SHOULD ATTEND?

Volunteer directors and coordinators
Volunteers
Social work /spiritual care
Bereavement coordinators
Administrators
Director of Patient Care Services/Clinical supervisors

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.

TESTIMONIALS

"Kathy was awesome! So much knowledge, and she presented it so clearly and concisely. No unnecessary fluff!"

- Megan, Talbot Hospice

"This webinar was very easy to register and attend; great information, and very easy to hear and understand the speaker. The speaker spoke to us as if she were a member of our hospice team."

- Christine, Cooley Dickinson VNA & Hospice