Upcoming Webinars

Creating High Performers from New Hires: Successful Onboarding Redefined 

Hospice Volunteer Coordinators: Roles & Requirements

Exceptional Leaders Empowering Others to Do the Right Thing

Personality Disorders & Challenging Personalities: Clients & Team Members

Breaking Barriers & Honing Hospice Access

De-escalating Volatile Situations with Clients & Coworkers

AI Companions for Elder Care: How They Think & How They Can Help

Preparing Family Caregivers for the Death and Bereavement Experience

Understanding a Child's Reaction to Illness & Death

How One-on-One Employee Meetings Drive Performance & Engagement 

Palliative Care Part 1: Is a Community-Based Program Right for Your Agency?

Family Estrangement & Peacemaking for Home Health & Hospice Patients

Palliative Care Part 2: Designing & Implementing a Community-Based Program

ADR Management as Part of Your Corporate Compliance Program

Creating AI Policy to Minimize ChatGPT Risks, Manage Use & Maximize Compliance

Hospice Clinical Manager Series: HQRP, Emergency Management, Infection Prevention & Control & FY 2026 Updates

Crucial Critical Thinking: Taking a Second Look at Long-Held Myths & Inconsistencies

Emotional Intelligence Part 3: Social Awareness (Complimentary)

Hospice Clinical Manager Series: Best Practices for Managing a Hospice Team

When Beliefs Collide: Interacting with People with Different Belief Systems

Hospice Clinical Manager Series: Key Compliance Regulations

Developing a Professional Hospice Sales Model

Treating Emotional & Spiritual Distress: Approaches & Interventions

It's Not OK: Sexual Harassment in Healthcare

Post-Survey Corrective Action Steps: Where to Start

The Essential Role of Confidence in Sales

Watch What You Say! How Words & Approaches Influence Outcomes

Understanding the Hospice Live Discharge Process

Effective IDGs & Plans of Care: Updates to Meet Regulatory Requirements

Updated HOPE Guidance: Unpacking the HOPE Tool Changes

The Seven Pillars of Hospice Growth

Emotional Intelligence Part 2: Self Management (Complimentary)

CoPs & Emergency Preparedness: Creating a Compliant Emergency Management Plan

Empowering People Coping with a Terminal Condition

CoPs & Infection Control & Prevention: Implementing an Effective Surveillance Program

Denial: Misdiagnosed & Misunderstood

Supporting Terminality: Meeting Medicare's Hospice Eligibility Guidelines

Managing Patient & Family Expectations

Record Retention Rules for Zoom, Teams, Slack & Other E-Collaboration Platforms

Navigating Difficult Conversations with Confidence & Compassion

Hospice Documentation Audits: Process & Best Practices

Applying Motivational Interviewing to End-of-Life Care Challenges

Hospice-Specific Counseling Skills for Chaplains

Increasing Staff Retention & Reducing Turnover

HOPE Tool Series: HOPE Tool Part 3 - Sections J, M, N & Z

Medicare Compliance Series: Hospice Volunteer Programs

The Anatomy of a High-Performing Inquiry-to-Admission Referral Process

HOPE Tool Series: HOPE Tool Part 2 - Sections A, F & I

HOPE Tool Series: HOPE Tool Part 1 - Impact on Hospice Quality Reporting Program & General Conventions for Completion

Mistakes Happen: Cultivating Service Recovery Skills