The Challenging Volunteer: Coaching In or Coaching Out?

October 1, 2026

Home Care Home Health Hospice Palliative Care Bereavement Directors Nursing Volunteer Managers Social Workers Chaplains & Spiritual Caregivers

Live Webinar

DateOct 1, 2026Duration90 minutes

12:00 PM PDT01:00 PM MDT

02:00 PM CDT03:00 PM EDT

Unlimited connections for your agency
Available on desktop, mobile & tablet
Take-away toolkit
Presenter’s contact info for questions

On-Demand Webinar

Unlimited & shareable access starting
two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Lead difficult volunteer conversations with confidence, compassion, and clarity.

This practical webinar will equip volunteer managers with proven coaching strategies to improve performance, redirect concerning behaviors, and confidently determine when it is time to coach a volunteer in or coach a volunteer out.

KEY WEBINAR TAKEAWAYS

The top 5 reasons we think we can’t confront or terminate a volunteer
A list of common behaviors that we absolutely must confront
Ways to redirect negative behaviors
Coaching skills that reinforce positive behaviors and eliminate negative ones
When all else fails, how to terminate a volunteer while minimizing the fallout (hopefully!)

BONUS MATERIALS

Sample policy/procedure
Checklist to ensure you have covered all bases before termination
Links to useful online guides
Handout with additional lecture notes and additional resources for more information

WEBINAR DETAILS

It is important to keep in mind that as volunteer managers, we cannot allow harm to come to patients/families, staff, fellow volunteers, or the organization. When we keep a volunteer who is potentially problematic, we may be placing others at risk, and while it is not easy to terminate anyone, especially a volunteer, sometimes it is necessary. It is always preferred to “coach in” by focusing our guidance on the development of behaviors that are a better fit with our organization’s mission. In this webinar we will discuss some of the reasons it can be difficult to confront volunteers on their behaviors and look at ways to overcome or get around those barriers. We will then spend most of our time working on the skills necessary to coach, guide, redirect, and terminate when that becomes necessary.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Home Care
Home Health
Palliative Care

WHO SHOULD ATTEND?

Volunteer managers
Volunteers in key positions
Senior leadership

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.