Beyond Empathy: Navigating the Emotional Landscape of Care for the Seriously Ill

Home Care Home Health Hospice Palliative Care Nursing

On-Demand Webinar

StreamedOct 21, 2026Duration90 minutes

Unlimited & shareable access starting
two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Care for others begins with understanding yourself.

Emotional self-awareness strengthens every patient and family interaction while protecting both compassionate care and professional boundaries.

KEY WEBINAR TAKEAWAYS

The role of countertransference: Analyze and recognize predictable emotional responses and countertransference that arises when working with patients and families
Self-awareness strategies: Assess your personal emotional triggers to establish professional boundaries and avoid projecting personal issues onto patient interactions
Real-time coping techniques: Utilize "in-the-moment" strategies and grounding techniques to maintain an authentic, attentive, and supportive presence during clinical care

BONUS MATERIALS

Quick guide to understanding countertransference
Individual and team exercises to increase self-awareness
Strategy tips to help with the emotional impact of this work

WEBINAR DETAILS

This webinar will discuss the important impact of our own expectable emotional reactions to the work we do. Developing this self-awareness and understanding the role of countertransference allows us to be exquisitely present with patients and families, providing the best care possible. It also ensures we are not visiting them with our own emotional issues. We will review expectable reactions; explanation and role of countertransference; strategies for understanding; and ideas for in-the-moment responses.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Home Care
Home Health
Palliative Care

WHO SHOULD ATTEND?

Nurses
CNA/HHA
Social work
Physicians
Administrators

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.