CAHPS Hospice Survey: How to Gauge Improvement in Scores

Hospice Billing Business Development Clinical Management Compliance Directors Executive Leadership Human Resources Nursing Professional Development Regulatory & Reporting Volunteer Managers

On-Demand Webinar

StreamedJul 7, 2026Duration60 minutes

Unlimited & shareable access starting
two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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Are your clinicians creating meaningful connections or just completing tasks?

Your CAHPS hospice scores are a direct reflection of how your patients and caregivers experience your care in their most critical moments. Turn every interaction into a measurable advantage by ensuring your patients and families see and feel the difference in your care.

KEY WEBINAR TAKEAWAYS

Updated measures that will affect CAHPS star ratings
New questions added to current version of survey
How agency actions affect patient responses
Compliance requirements to avoid payment reductions

BONUS MATERIALS

Listing of top-box case mix adjustments for hospice survey
Checklist of key elements for education on survey questions

WEBINAR DETAILS

The caregiver experience survey is just that, a survey, and the lack of response is difficult to combat. But hospices can affect the scores they are getting from the ones that DO respond! Some of the questions that impact the CAHPS Hospice Survey results are directly impacted by the influence your clinicians have on the patients and their caregivers. Are your clinicians treating diagnoses and symptoms or are they treating patients? If your patients believe they are just another Medicare number to you and your staff, your CAHPS results will reflect that. This session will take you through all the questions that affect the measures and provide best practice advice on ensuring the patient not only feels like a top priority but knows that you are the best hospice provider around.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice

WHO SHOULD ATTEND?

Hospice field staff
Hospice directors
Hospice administrators
Hospice QA team

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.