Conveying Sensitive Information: Is There a Right Time & Right Way?

End-of-life topics and delivering sensitive information discussions are never easy. Words like "hospice" and "terminal" may give patients, families, and caregivers the impression we are just giving up. The right timing, the proper setting, communication skills, cultural sensitivity, and awareness of the patients/caregivers knowledge of their disease state can make all the difference in how it is received. This insightful presentation will discuss end-of-life discussions and how to deliver sensitive information. Delivery methods will be demonstrated to assist healthcare professionals better equip their toolkits with techniques for delivering end-of-life and sensitive information. Examples of difficult conversations encountered by the presenter will be shared to help guide others in developing skills in conveying sensitive information.