Guidance for the New Volunteer Manager Part 2: Policies, Procedures & the Volunteer File

Part 2 of this two-part series for the new volunteer manager will take an in-depth look at the policies and procedures that should be in place to facilitate optimal program functioning and oversight. Policies need to provide guidance but not be so restrictive that volunteers are unable to provide a wide range of services. Restrictive policies also interfere with the ability to meet the 5% requirement and stand in the way of contributing to high quality patient/family care.

In addition, this program will address the essential contents of a volunteer’s file. A complete and comprehensive file is essential. It can help volunteer managers sail through a survey (if/when that occurs) and enhance their understanding of the true nature of high-quality volunteer management.

This informative session is designed for new volunteer managers, experienced volunteer managers who want to expand their knowledge and skills base, and hospice leadership who want more information about how to meet and exceed volunteer program compliance.