Guidance for the New Volunteer Manager Part 1: Volunteer Manager Fundamentals

Directors Volunteer Managers

On-Demand Webinar

StreamedJul 9, 2025Duration90 minutes

Unlimited & shareable access starting
two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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A good volunteer manager is essential for a high-functioning hospice volunteer program.

And quality training is essential for a good volunteer manager! Part 1 of this two-part series will focus on the fundamentals for volunteer managers and help you avoid common hazards. Learn how to establish a dynamite volunteer program!

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Articulate the comprehensive role of volunteer managers
List the key Medicare CoP criteria/regulations for hospice volunteer programs
Implement plans for overall program design, recruitment, screening, training, assigning, and supervision
List five common pitfalls for today’s volunteer managers, including meeting the 5% requirement
Detail three methods to help meet the 5% requirement without incurring additional costs
Create an overall plan for professional growth and development

WEBINAR DETAILS

The number of new hospice programs expands exponentially each year. This means there is an unprecedented need for new volunteer managers – yet many of these new hires do not receive the training necessary to apply existing skills to the very specific role of a hospice volunteer manager. This webinar will focus on introducing volunteer managers to the skills, information, and resources necessary to create a “knock your socks off” volunteer program.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice

WHO SHOULD ATTEND?

This informative session is designed for new volunteer managers, experienced volunteer managers who want to expand their knowledge and skills base, and hospice leadership wanting more information about how to meet and exceed volunteer program compliance.

TAKE-AWAY TOOLKIT

List of Medicare CoPs specifically related to volunteer programs
Sample volunteer training core curriculum
Marketing/recruitments guidelines
Screening and interviewing tips sheet
Guide for supervising, retaining, and motivating volunteers
Examples for calculating staff/volunteer 5% requirement
Examples of methods to increase the 5% requirement
Extensive handout with additional resources
Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.