Managing Patient & Family Expectations with Practical Techniques
On-Demand Webinar
StreamedFeb 2, 2023Duration90 minutes
- Unlimited & shareable access starting
two business days after live stream - Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Managing expectations is a skill that allows you to let clients know what to expect and when to expect it.
It’s important to create clear expectations to avoid
unrealistic ones before they are formed and provide a higher level of service.
Learn how to make a difference through clear communication, even in brief
relationships.
AFTER
THIS WEBINAR YOU’LL BE ABLE TO:
- Identify patient, client, and family expectations
- Adapt templates to create more realistic expectations for your clients
- Respond appropriately to unrealistic expectations
- Create a frequently asked questions database to provide information 24 hours a day
- Use testimonials and stories to manage expectations
WEBINAR DETAILS
Managing expectations is a process of helping people know how
to be right and when to be satisfied. This process can be achieved through
word-of-mouth commentary, advertising, social media, first impressions, and
responsive communication. This webinar will cover several key topics on
managing expectations, including practical ways to help people know what to expect
and how to use motivational
interviewing to help clients act on their best intentions. Exceptional, industry-best
website examples of hospice, home health, home care, and palliative care agencies
will also be reviewed.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
- Home Health
- Home Care
- Palliative Care
WHO SHOULD ATTEND?
This
informative session will benefit leaders and clinicians responsible for helping
staff handle client encounters in a responsive respectful way, and anyone who
provides client care.
TAKE-AWAY TOOLKIT
- Ten adaptable templates for your organization
- First impression checklist for job candidates and team meetings
- Motivational interviewing scenarios for peer coaching
- Training log
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided, however there are no pre-approved CEs associated with this webinar
NOTE: All
materials are subject to copyright. Transmission, retransmission, or
republishing of any webinar to other agencies or those not employed by your
agency is prohibited. Print materials may be copied for eligible participants
only.
Presented By
© 2023 FINANCIAL EDUCATION & DEVELOPMENT, INC