Managing Patient & Family Expectations with Practical Techniques

Clinical Management Executive Leadership Nursing Professional Development Volunteer Managers

On-Demand Webinar

StreamedFeb 2, 2023Duration90 minutes

Unlimited & shareable access starting
two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Managing expectations is a skill that allows you to let clients know what to expect and when to expect it.

It’s important to create clear expectations to avoid unrealistic ones before they are formed and provide a higher level of service. Learn how to make a difference through clear communication, even in brief relationships.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Identify patient, client, and family expectations
Adapt templates to create more realistic expectations for your clients
Respond appropriately to unrealistic expectations
Create a frequently asked questions database to provide information 24 hours a day
Use testimonials and stories to manage expectations

WEBINAR DETAILS

Managing expectations is a process of helping people know how to be right and when to be satisfied. This process can be achieved through word-of-mouth commentary, advertising, social media, first impressions, and responsive communication. This webinar will cover several key topics on managing expectations, including practical ways to help people know what to expect and how to use motivational interviewing to help clients act on their best intentions. Exceptional, industry-best website examples of hospice, home health, home care, and palliative care agencies will also be reviewed.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Home Health
Home Care
Palliative Care

WHO SHOULD ATTEND?

This informative session will benefit leaders and clinicians responsible for helping staff handle client encounters in a responsive respectful way, and anyone who provides client care.

TAKE-AWAY TOOLKIT

Ten adaptable templates for your organization
First impression checklist for job candidates and team meetings
Motivational interviewing scenarios for peer coaching
Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.