Managing Patient & Family Expectations with Practical Techniques

Managing expectations is a process of helping people know how to be right and when to be satisfied. This process can be achieved through word-of-mouth commentary, advertising, social media, first impressions, and responsive communication. This webinar will cover several key topics on managing expectations, including practical ways to help people know what to expect and how to use motivational interviewing to help clients act on their best intentions. Exceptional, industry-best website examples of hospice, home health, home care, and palliative care agencies will also be reviewed.

This informative session will benefit leaders and clinicians responsible for helping staff handle client encounters in a responsive respectful way, and anyone who provides client care.