Susan Keane Baker

Susan Keane Baker

MHA
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Biography

Susan Keane Baker, author of Managing Patient Expectations, is a dynamic speaker known for providing practical techniques that can be implemented quickly. A former hospital vice president, Susan attained the designation of Fellow of the American Society for Healthcare Risk Management. She has served as a member of the Board of Examiners for the Malcom Baldrige National Quality Award and is currently a Commissioner on the Connecticut State Commission on Medicolegal Investigations. Susan also teaches an annual risk management seminar for Quinnipiac University.
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Tuesday
Dec 13
Delivering World-Class Service Excellence: 60 Ideas in 60 Minutes
Delivering World-Class Service Excellence: 60 Ideas in 60 MinutesDelivering World-Class Service Excellence: 60 Ideas in 60 Minutes
1:00 PM MST
Presented by Susan Keane Baker
Business Development + 1 more
LIVE
Business Development + 1 more
1:00 PM MST
On
Demand
Expert Techniques on How to Soothe, Smooth & Improve Difficult People
Expert Techniques on How to Soothe, Smooth & Improve Difficult PeopleExpert Techniques on How to Soothe, Smooth & Improve Difficult People
Presented by Susan Keane Baker
Executive Leadership + 3 more
ON-DEMAND
Executive Leadership + 3 more
On
Demand
Making the Connection: Telephone Skills That Enhance Branding, Access, & Patient Loyalty
Making the Connection: Telephone Skills That Enhance Branding, Access, & Patient LoyaltyMaking the Connection: Telephone Skills That Enhance Branding, Access, & Patient Loyalty
Presented by Susan Keane Baker
Business Development + 1 more
ON-DEMAND
Business Development + 1 more
On
Demand
CHAPS Scores
22 Tactics to Increase Your CAHPS Scores in 202222 Tactics to Increase Your CAHPS Scores in 2022
Presented by Susan Keane Baker
Business Development + 5 more
ON-DEMAND
Business Development + 5 more
On
Demand
World Class Service Excellence: 90 Ideas in 90 Minutes!
World Class Service Excellence: 90 Ideas in 90 Minutes!World Class Service Excellence: 90 Ideas in 90 Minutes!
Presented by Susan Keane Baker
Business Development + 7 more
ON-DEMAND
Business Development + 7 more
See All Webinars by Susan Keane Baker
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