Biography
Susan Keane Baker is an author and
speaker who has spoken in 49 states and many foreign countries. Susan is a
Certified Speaking Professional (CSP), which is the highest earned designation
of the speaking profession. She is the author of five books including: Managing
Patient Expectations, “I’m Sorry to Hear That…” Real Life Responses to
Patients’ 101 Most Common Complaints About Health Care, The
Credibility/Likeability Makeover, Higher HCAHPS Scores: The Willing to
Recommend Facto, and Split-Second Kindness: Making a Difference When
Time is Limited.
A former hospital vice
president, Susan attained the designation of Fellow of the American Society for
Healthcare Risk Management. She has served as a member of the Board of Examiners
for the Malcom Baldrige National Quality Award and is currently a Commissioner
on the Connecticut State Commission on Medicolegal Investigations. Susan also
teaches an annual risk management seminar for Quinnipiac University.
Thursday
Jul 27
1:00 PM MDT
Presented by Susan Keane Baker
Clinical Management + 2 more
LIVE
Clinical Management + 2 more
1:00 PM MDT
Tuesday
Oct 3
1:00 PM MDT
Presented by Susan Keane Baker
Clinical Management + 4 more
LIVE
Clinical Management + 4 more
1:00 PM MDT
On
Demand
Presented by Susan Keane Baker, Paul R. Keane
Clinical Management + 2 more
ON-DEMAND
Clinical Management + 2 more
On
Demand
Presented by Susan Keane Baker
Clinical Management + 5 more
ON-DEMAND
Clinical Management + 5 more
On
Demand
Presented by Susan Keane Baker
Business Development + 1 more
ON-DEMAND
Business Development + 1 more
© 2023 FINANCIAL EDUCATION & DEVELOPMENT, INC