Biography
Susan Keane Baker is an author and
speaker who has spoken in 49 states and many foreign countries. Susan is a
Certified Speaking Professional (CSP), which is the highest earned designation
of the speaking profession. She is the author of five books including: Managing
Patient Expectations, “I’m Sorry to Hear That…” Real Life Responses to
Patients’ 101 Most Common Complaints About Health Care, The
Credibility/Likeability Makeover, Higher HCAHPS Scores: The Willing to
Recommend Facto, and Split-Second Kindness: Making a Difference When
Time is Limited.
A former hospital vice
president, Susan attained the designation of Fellow of the American Society for
Healthcare Risk Management. She has served as a member of the Board of Examiners
for the Malcolm Baldrige National Quality Award and is currently a Commissioner
on the Connecticut State Commission on Medicolegal Investigations. Susan
teaches an annual risk management seminar for Quinnipiac University. She began
speaking for the Hospice & Home Care Webinar Network in 2018 and presents
on a variety of topics ranging from CHAPS scores, managing patient and family
expectations, telephone rapport, documentation, and so much more.
Susan’s favorite writing tool: Scrivener
Her best speaking tip: One person, one thought.
Maintain eye contact with one person until you finish a thought. Repeat.
Susan’s motto: If you’re going to do something
anyway, you may as well be nice about it.
Tuesday
Oct 3
1:00 PM MDT
Presented by Susan Keane Baker
Clinical Management + 4 more
LIVE
Clinical Management + 4 more
1:00 PM MDT
Wednesday
Nov 8
1:00 PM MST
Presented by Susan Keane Baker
Clinical Management + 3 more
LIVE
Clinical Management + 3 more
1:00 PM MST
On
Demand
Presented by Susan Keane Baker
Clinical Management + 2 more
ON-DEMAND
Clinical Management + 2 more
On
Demand
Presented by Susan Keane Baker, Paul R. Keane
Clinical Management + 2 more
ON-DEMAND
Clinical Management + 2 more
On
Demand
Presented by Susan Keane Baker
Clinical Management + 5 more
ON-DEMAND
Clinical Management + 5 more
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