Improve CAHPS Hospice Scores: Practical Techniques for Exceptional Results

Improve Hospice CAHPS Scores: Practical Techniques for Exceptional Results

Clinical Management Directors Executive Leadership Nursing Regulatory & Reporting

On-Demand Webinar

StreamedOct 3, 2023Duration90 minutes

Unlimited & shareable access starting
two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

This session will focus on improving CAHPS Hospice Survey scores with proven and practical techniques.

Leadership can’t afford to ignore the public reporting and financial implications of CAHPS scores in today’s value-based healthcare environment.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Improve CAHPS hospice scores using practical techniques
Boost staff engagement with proven methods
Increase survey response rates
Share CAHPS Hospice Survey results with your team using preferred practices

WEBINAR DETAILS

The public reporting of patient and family feedback through the CAHPS Hospice Survey by CMS created pressure to demonstrate patient/client satisfaction greater than the competition. Patient experience survey results empower agencies to evaluate progress toward improved quality from the patient or client’s perspective and enable them to outshine competitors. Join this jam-packed webinar to learn techniques and preferred practices that can be implemented quickly to improve scores and increase quality care.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice

WHO SHOULD ATTEND?

This informative session is designed for leaders responsible for the care of patients, clients, and family members. Directors, administrators, field staff, and all team members that impact patient satisfaction will benefit from attending.

TAKE-AWAY TOOLKIT

Client communication templates
Service recovery scripts
Resources to increase emotional value during patient encounters
Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.