Management Training Part 3: Engagement & Growth – Business Development, Customer Service, Patient Satisfaction & Payment Models

Part 3 will address all aspects of patient engagement and agency growth. Leadership sets the cultural tone, and it is critical that new supervisors and managers understand their role in overall business development, growth, quality of care, and employee and patient satisfaction. Learn what impacts hospice quality ratings and how managers can guide their teams and improve agency scores. The webinar will also review the various payment models and their requirements. Discover the opportunities for hospice growth and how leadership should prepare your agency and staff.

The Hospice Management & Clinical Supervision Training Course series is an intensive, interactive, and deep dive into the essential aspects of what all hospice managers/supervisors need to know and understand. This series will focus on improving critical leadership skills and compliance and break down and address key management areas.

This informative session is designed for hospice owners, DOPCSs, clinical supervisors, DONs, frontline supervisors, new management, middle management, management trainees, HR staff, directors, administrators, assistant administrators, business development personnel, operations managers, CFOs, COOs, and all other hospice leaders.