The Anatomy of a High-Performing Inquiry-to-Admission Referral Process

Hospice Palliative Care Business Development Clinical Management Executive Leadership Marketing

On-Demand Webinar

StreamedMar 13, 2025Duration90 minutes

Unlimited & shareable access starting
two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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A High-Performing Hospice Referral Process Drives Admissions and Growth

A high-performing hospice referral process is essential for increasing hospice admissions, improving service excellence, and supporting sustainable organizational growth. Every referral represents an opportunity to provide compassionate care, but success depends on having an efficient hospice intake process, timely eligible evaluations, and consistent communication with referral patterns.

This on-demand webinar explores proven strategies for optimizing the inquiry-to-admission process, strengthening hospice intake procedures, and converting more qualified referrals into admissions while delivering exceptional patient and family experiences. Whether you're looking to improve referral conversion, streamline admissions, or increase census growth, this session provides practical tools to your organization can implement immediately.

AFTER THIS WEBINAR YOU'LL BE ABLE TO:

Explain why an effective hospice referral process is critical to service excellence, patient satisfaction, and organizational growth.
Describe the five essential components of a successful inquiry-to-admission workflow.
Identify how a high-performing admissions process supports stronger referral relationships and sustainable census growth.
Distinguish between passive and proactive approaches to managing hospice referrals.
Implement a 90-day pending referral process to improve follow-up, referral conversion, and admissions.

WEBINAR DETAILS

Why spend one more dollar to make the phone ring more than it already does if you cannot convert the inquiries coming your way?

Every interaction during the hospice admissions process shapes the patient and family experience while influencing organizational growth. By strengthening your hospice referral process, improving intake workflows, and developing consistent eligibility practices, your team can increase admissions, improve communication, and better serve referral partners.

The front-end referral inquiry that starts a business relationship is the lifeblood of any organization, healthcare or not! This webinar will explain the progression of a referral inquiry to the admission process for hospice and homecare.

Five key elements will be explored:

Capturing every referral inquiry
creating an immediate sense of urgency
Developing a consistent hospice eligibility review process
Managing a 90-day pending referral workflow
Building an organizational culture focused on growth and service excellence

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Palliative Care

WHO SHOULD ATTEND THIS WEBINAR?

This webinar is designed for:

Hospice administrators
Executive directors
Intake directors
Referral coordinators
Hospice business development professionals
Marketing teams
Clinical managers
Admissions nurses
Referral liaisons
Sales representatives
Anyone involved in the hospice referral process, hospice, admissions, or hospice intake

TAKE-AWAY TOOLKIT

Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.