The Anatomy of a High-Performing Inquiry-to-Admission Referral Process

Hospice Palliative Care Business Development Clinical Management Executive Leadership Marketing

On-Demand Webinar

StreamedMar 13, 2025Duration90 minutes

Unlimited & shareable access starting
two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

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A high-performing hospice referral process is essential for increasing admissions, improving service excellence, and supporting sustainable organizational growth.

This on-demand webinar explores proven strategies for optimizing the inquiry-to-admission process, strengthening hospice intake procedures, and converting more qualified referrals into admissions while delivering exceptional patient and family experiences. Join us for an admission “anatomy” lesson!

AFTER THIS WEBINAR YOU'LL BE ABLE TO:

Describe how important the referral inquiry to admission process is to service excellence and growth
Explain the functioning of the five key elements in the referral-to-admission process
Identify how a high-performing referral-to-admission process indicates a strong culture of growth
Distinguish the difference between a passive and active referral inquiry-to-admission process
Use a 90-day pending list to increase your census

WEBINAR DETAILS

Why spend one more dollar to make the phone ring more than it already does if you cannot convert the inquiries coming your way?

Every interaction during the hospice admissions process shapes the patient and family experience while influencing organizational growth. By strengthening your hospice referral process, improving intake workflows, and developing consistent eligibility practices, your team can increase admissions, improve communication, and better serve referral partners.

The front-end referral inquiry that starts a business relationship is the lifeblood of any organization, healthcare or not! This webinar will explain the progression of a referral inquiry to the admission process for hospice and homecare.

Five key elements will be explored:

Knowing you are capturing all referral inquiries
Creating an intense sense of urgency
A well-developed eligibility process
A 90-day pending list and work process
Organizational commitment and wisdom

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Palliative Care

WHO SHOULD ATTEND THIS WEBINAR?

This webinar is ideal for hospice administrators, intake directors, referral coordinators, business development professionals, marketing teams, clinical leaders, and anyone involved in the hospice admissions process.

TAKE-AWAY TOOLKIT

Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.