Patient Satisfaction, Engagement & Agency Growth for Hospice Managers

The three-part Hospice Clinical Manager Series will conclude with a focus on agency quality reporting, patient engagement and satisfaction, and business growth. Clinical managers must have a strong understanding of how quality impacts overall patient satisfaction and reimbursement. There are multiple reports that come from claims data which are interpreted as quality measures that management must know. Learn how to lead your team and elevate your scores using those critical reports and quality measures. This webinar will also review the latest updates for CY2024, along with payment models such as VBID and the Hospice Benefit Component. Agencies located in a region with Medicare Advantage plans taking part in this new payment model will benefit from attending as their leadership responsibilities will be addressed in detail. Future growth projections, current CMS and state concerns, and what to watch as 2023 winds down will also be reviewed.

This informative session is designed for new and middle management, as well as manager trainees and trainers. Hospice business owners, leadership teams, DOPCSs, clinical supervisors, directors of nursing, frontline supervisors, human resources personnel, board members, administrators, assistant administrators, business development staff, operations managers, CFOs, and COOs will also benefit from attending.