The Invisible Velvet Glove on the Spigot of Growth

When an organization hits the wall in terms of growth, or worse yet declines, external factors are typically blamed. Competition has increased, the regulatory environment has shifted, the customer base is fickle, etc. While these can be the cause, this innovative webinar will propose that internal factors, known as “invisible velvet gloves” are more likely the culprit. Broken processes, lack of urgency, ineffective teamwork, and many other factors control an agency’s “spigot of growth” beyond imagination. This likely has to do with two important factors. First, your agency may be missing a strong positive culture of growth from within. Second, there may not be a well-developed and articulated referral development plan to follow. This webinar will provide the knowledge, information, and tools to keep your spigot flowing!

All staff members are encouraged to attend because addressing and solving the phenomenon of the “invisible velvet glove” is an organizational issue. Everyone plays a role and has a responsibility to serve more people and advance the organization’s mission and objectives.