Navigating Difficult Conversations: Giving Feedback with Confidence & Compassion

Directors Executive Leadership Human Resources Professional Development

On-Demand Webinar

StreamedJul 29, 2024Duration60 minutes

Unlimited & shareable access starting
two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Avoid that feeling of anxiety when addressing conflict, performance issues, and sensitive topics!

This insightful webinar will focus on mastering difficult conversations, delve into effective feedback models, and explore the most common responses encountered in challenging dialogues.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Identify the three most common responses to difficult conversations
Use strategies and scripts to respond effectively to denial, justification, and defensiveness
Successfully prepare for, open, and close difficult conversations
Distinguish between a response and a reaction
Lean on three feedback models to help structure your difficult conversations

WEBINAR DETAILS

This webinar is designed to equip you with the tools and strategies needed to navigate tough discussions with confidence and empathy. It will address various feedback models to help you structure effective feedback. In addition, it will explore some common responses to difficult conversations - denial, defensiveness, justification, and aggression - and provide techniques for managing these responses constructively.

Say goodbye to the days of feeling uncomfortable before a tough conversation. Don't miss this opportunity to enhance your communication skills and build stronger relationships in both personal and professional settings.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Home Health
Home Care
Palliative Care

WHO SHOULD ATTEND?

This informative session is designed specifically for managers and leaders.

TAKE-AWAY TOOLKIT

Feedback model cheat sheet
Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.