Navigating Difficult Conversations: Giving Feedback with Confidence & Compassion
On-Demand Webinar
StreamedJul 29, 2024Duration60 minutes
- Unlimited & shareable access starting
two business days after live stream - Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Avoid that feeling of anxiety when addressing conflict, performance issues, and sensitive topics!
This insightful webinar will
focus on mastering difficult conversations, delve into effective feedback
models, and explore the most common responses encountered in challenging
dialogues.
AFTER THIS
WEBINAR YOU’LL BE ABLE TO:
- Identify the three most common responses to difficult conversations
- Use strategies and scripts to respond effectively to denial, justification, and defensiveness
- Successfully prepare for, open, and close difficult conversations
- Distinguish between a response and a reaction
- Lean on three feedback models to help structure your difficult conversations
WEBINAR DETAILS
This webinar is designed to equip you with the
tools and strategies needed to navigate tough discussions with confidence and
empathy. It will address various feedback models to help you structure effective
feedback. In addition, it will explore some common responses to difficult
conversations - denial, defensiveness, justification, and aggression - and
provide techniques for managing these responses constructively.
Say goodbye to
the days of feeling uncomfortable before a tough conversation. Don't miss this
opportunity to enhance your communication skills and build stronger
relationships in both personal and professional settings.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
- Home Health
- Home Care
- Palliative Care
WHO SHOULD ATTEND?
This informative session
is designed specifically for managers and leaders.
TAKE-AWAY TOOLKIT
- Feedback model cheat sheet
- Training log
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided, however there are no pre-approved CEs associated with this webinar
NOTE: All materials are subject to copyright.
Transmission, retransmission, or republishing of any webinar to other
institutions or those not employed by your institution is prohibited. Print
materials may be copied for eligible participants only.
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