Looking Closely at "What Counts" Towards the Volunteer 5%
On-Demand Webinar
StreamedDec 1, 2021Duration90 minutes
- Unlimited & shareable access starting
two business days after live stream - Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Understanding what counts toward the 5% volunteer requirement and how it is calculated is crucial to running a high-functioning program.
This webinar will
help you get back on track with meeting the 5% and even explain how to exceed
it!
AFTER
THIS WEBINAR YOU’LL BE ABLE TO:
- Delineate Medicare regulations and references specific to the 5% requirement
- Explain the spirit of the law versus the letter of the law
- Distinguish between the bedside-care intent versus counting all volunteer hours
- Discuss the guiding theme “If we count it for volunteers, we must count it for staff”
- List five ways to navigate policies and systems that are obstacles to easily meeting and exceeding the 5% requirement
WEBINAR DETAILS
The age-old
question…what counts? This is a question many of us hear on a regular basis. While
many of the specifics are clear cut, others are a bit vague. This webinar will
look closely at the Medicare Condition of Participation related to the 5% volunteer
requirement. How is it calculated? What staff hours do we include? What
volunteer hours can we include? Ensure your agency not only meets but exceeds
this 5%!
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
WHO SHOULD ATTEND?
This informative session
is designed for volunteer managers, hospice leadership, and volunteers serving as
office assistants.
TAKE-AWAY TOOLKIT
- Tools to assess your current status
- Checklist to keep you on track
- Itemized list of requirements
- List of suggestions to move beyond the 5%
- Handouts with additional lecture notes
- List of references and additional learning opportunities
- PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate
provided, however there are no pre-approved CEs associated with this webinar.
NOTE: All
materials are subject to copyright. Transmission, retransmission, or
republishing of any webinar to other institutions or those not employed by your
agency is prohibited. Print materials may be copied for eligible participants
only.
Presented By
Other Webinars That Might Interest You

Advanced Volunteer Management Series: Coaching Challenging Personalities
by Gary Gardia

The Power of Differentiation
by Kurt Kazanowski

Personality Disorders & Challenging Personalities: Clients & Team Members
by Gary Gardia

Treating Emotional & Spiritual Distress: Approaches & Interventions
by Gary Gardia

The High Producer’s Paradox: Managing Top Performers Who Deliver Results but Resist Direction
by Joanna Pera

Hospice Objection Handling: “We’re Not Ready Yet”
by Nikki Patton

Meeting the Hospice Volunteer Requirement: Recruitment, Retention & Best Practices
by Kathy Ahearn

Denial: Misdiagnosed & Misunderstood
by Gary Gardia

Navigating the Hospice Cap: Strategies for Compliance & Financial Stability
by Jen Kiehl-Miller, Jason Almiro

Veterans Service & Care Series: Honoring Veterans’ Healthcare Decisions
by Gary Gardia
© 2026 FINANCIAL EDUCATION & DEVELOPMENT, INC




