De-escalating Volatile Situations with Clients & Coworkers
November 5, 2025
Live Webinar
DateNov 5, 2025Duration60 minutes
12:00 PM PST01:00 PM MST
02:00 PM CST03:00 PM EST
- Unlimited connections for your agency
- Available on desktop, mobile & tablet
-
Take-away toolkit
- Presenter’s contact info for questions
On-Demand Webinar
- Unlimited & shareable access starting
two business days after live stream - Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Workplace violence is a fact of life for far too many people on the frontlines of healthcare.
Do you know the early warning signs?
Are you skilled at de-escalation? This important webinar will use real-world
case studies to help you assess a situation and respond appropriately.
AFTER THIS
WEBINAR YOU’LL BE ABLE TO:
- Understand why mastering de-escalation skills is essential in healthcare
- Use verbal and nonverbal techniques to defuse tension between staff, family, and patients
- Develop empathetic communication skills
- Improve staff morale
- Know when and how to escalate safely
- Determine when a situation is too dangerous and when to contact the police
WEBINAR DETAILS
Healthcare workers, especially nurses and frontline
staff, face a disproportionately high risk of workplace violence. Healthcare
professionals face increasing challenges with patient aggression, emotional
distress, and workplace tension. De-escalation is essential in healthcare
because it directly impacts the safety, emotional well-being, and quality of
care for both patients and healthcare professionals.
This webinar will equip you with practical,
evidence-based de-escalation techniques to enhance safety, build trust, and
improve patient outcomes. Join us to learn how to recognize early signs of
escalation and when de-escalation will not work, how to communicate with
empathy and authority, and how to manage high-stress situations.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
- Home Health
- Home Care
- Palliative Care
WHO SHOULD ATTEND?
This informative session
is designed for nurses, physicians, healthcare professionals, administrators,
safety officers, and anyone working in a high-pressure healthcare environment.
TAKE-AWAY TOOLKIT
- De-escalation chart
- Training log
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided, however there are no pre-approved CEs associated with this webinar
NOTE: All
materials are subject to copyright. Transmission, retransmission, or
republishing of any webinar to other agencies or those not employed by your
agency is prohibited. Print materials may be copied for eligible participants
only.
Presented By

Old Dominion Resources Group
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