Coaching Challenging Personalities

This session will explore why certain volunteer, patient, and team member personalities feel challenging and how perspective, communication style, and stress shape behavior. We’ll focus on real-world scenarios that Volunteer Managers face and provide practical strategies for coaching volunteers through conflict, miscommunication, and boundary issues. Learn how to respond instead of react, reframe difficult moments as teachable ones, and guide volunteers to thrive in their roles while upholding organizational values and a culture of respect.

Which “personalities” are the most challenging — patients and families, volunteers, or team members? The truth is, whenever humans are involved, obstacles are inevitable. One of the best ways to navigate them is to understand where people are coming from based on how they see and interact with the world around them.

This webinar will focus on common challenges Volunteer Managers face and teach practical strategies for maneuvering skillfully through them. You’ll learn how to serve as a coach and guide, helping volunteers navigate interpersonal conflicts and thrive in their roles.