22 Tactics to Increase Your CAHPS Scores in 2022

Patient-experience survey results enable you to evaluate improvement from the patient or client’s perspective. The public reporting of patient and family feedback by CMS created pressure to demonstrate patient satisfaction greater than one’s competitors. No leadership team can afford to ignore the public reporting and financial implications of CAHPS. Join this webinar to learn 22 practical techniques your agency can implement immediately to increase scores and improve overall care.

This informative session is designed for leaders responsible for the care of patients, clients, and family members. Directors, administrators, field staff, and all staff members that impact patient satisfaction will benefit from attending.