Managing Patient & Family Expectations

Home Care Home Health Hospice Palliative Care Executive Leadership Nursing Professional Development Social Workers & Spiritual Caregivers Volunteer Managers Social Workers

On-Demand Webinar

StreamedMay 22, 2025Duration60 minutes

Unlimited & shareable access starting
two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Stress! It’s a common denominator with patients, families, and caregivers.

With everyone feeling the pressure, how can you realistically handle expectations and successfully turn unrealistic expectations around? This program will address how to respectfully respond to these difficult issues and craft more reasonable – and acceptable – outcomes.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Create realistic expectations for clients and their families
Use one of three techniques to create quick rapport, even when time is limited
Define the key driver of client satisfaction
Explain three ways to respond to unrealistic expectations
Inspire trust and confidence with a technique used by screenwriters

WEBINAR DETAILS

Managing expectations is a process of helping people know how to be right and when to be satisfied. In hospice, home care, home health, and palliative care settings, patients and their families are often under tremendous stress. Since people may not be at their best, how can unrealistic expectations be managed in a respectful way?

For caregivers, the personal rewards of providing healthcare services are closely linked to the quality of relationships developed with clients and their families. How can you create a positive experience for every client, even when time is limited? Discover the key driver of client satisfaction and how to strategically focus on two things that almost every person wants. Attend this session to learn and appreciate how you make a difference, even in brief relationships.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Home Health
Home Care
Palliative Care

WHO SHOULD ATTEND?

This informative session will benefit anyone who provides client care and leaders responsible for helping staff handle client encounters in a responsive, respectful way.

TAKE-AWAY TOOLKIT

Checklist for setting pre-hire expectations or to use in staff training
Five-step process for helping clients self-prioritize needs
Template to identify client emotional needs
Self-assessment: Do you communicate or connect?
Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

TESTIMONIALS

"Susan was well prepared and provided an interesting presentation. I enjoyed learning different methods of managing expectations by simply offering meaningful insight to your organization and asking the right questions from the beginning."

- Michelle, Our Lady of Peace