Managing Patient & Family Expectations
May 22, 2025
Live Webinar
DateMay 22, 2025Duration60 minutes
12:00 PM PDT01:00 PM MDT
02:00 PM CDT03:00 PM EDT
- Unlimited connections for your agency
- Available on desktop, mobile & tablet
-
Take-away toolkit
- Presenter’s contact info for questions
On-Demand Webinar
- Unlimited & shareable access starting
two business days after live stream - Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Stress! It’s a common denominator with patients, families, and caregivers.
With everyone feeling the
pressure, how can you realistically handle expectations and successfully turn
unrealistic expectations around? This program will address how to respectfully
respond to these difficult issues and craft more reasonable – and acceptable –
outcomes.
AFTER THIS
WEBINAR YOU’LL BE ABLE TO:
- Create realistic expectations for clients and their families
- Use one of three techniques to create quick rapport, even when time is limited
- Define the key driver of client satisfaction
- Explain three ways to respond to unrealistic expectations
- Inspire trust and confidence with a technique used by screenwriters
WEBINAR DETAILS
Managing expectations is a process of helping
people know how to be right and when to be satisfied. In hospice, home care,
home health, and palliative care settings, patients and their families are
often under tremendous stress. Since people may not be at their best, how can
unrealistic expectations be managed in a respectful way?
For caregivers, the personal rewards of providing
healthcare services are closely linked to the quality of relationships
developed with clients and their families. How can you create a positive
experience for every client, even when time is limited? Discover the key driver
of client satisfaction and how to strategically focus on two things that almost
every person wants. Attend this session to learn and appreciate how you make a
difference, even in brief relationships.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
- Home Health
- Home Care
- Palliative Care
WHO SHOULD ATTEND?
This informative session
will benefit anyone who provides client care and leaders responsible for
helping staff handle client encounters in a responsive, respectful way.
TAKE-AWAY TOOLKIT
- Checklist for setting pre-hire expectations or to use in staff training
- Five-step process for helping clients self-prioritize needs
- Template to identify client emotional needs
- Self-assessment: Do you communicate or connect?
- Training log
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided, however there are no pre-approved CEs associated with this webinar
NOTE: All
materials are subject to copyright. Transmission, retransmission, or
republishing of any webinar to other agencies or those not employed by your
agency is prohibited. Print materials may be copied for eligible participants
only.
Presented By
© 2025 FINANCIAL EDUCATION & DEVELOPMENT, INC