HHCAHPS Strategy: How to Increase a Patient's Willingness to Recommend You

November 8, 2023
Live Webinar
DateNov 8, 2023Duration90 minutes
12:00 PM PST01:00 PM MST
02:00 PM CST03:00 PM EST
  • Unlimited connections for your agency
  • Available on desktop, mobile & tablet
  • Take-away toolkit
  • Presenter’s contact info for questions
On-Demand Webinar
  • Unlimited & shareable access starting
    two business days after live stream
  • Available on desktop, mobile & tablet devices 24/7
  • Take-away toolkit
  • Ability to download webinar video
  • Presenter's contact info for questions

See Registration Options

The willingness to recommend (WTR) question on patient experience surveys is a macro-level measure that can feel impossible to influence.

Yet to move the dial on your HHCAHPS and Hospice CAHPS rankings, you need to be concerned about this measure that surpasses everything else in terms of meeting and exceeding patient expectations. This presentation will focus on specific actions that can be implemented to enhance a patient’s likelihood to recommend. Content will include:

  • Best practices of organizations with a WTR of 90% or more
  • Social media and online reviews
  • Rapid service improvements to create consistent, reliable experiences
  • What you need to stop saying to patients and families
  • The best advocates you’re not watching
  • Effective and ineffective testimonials
  • How to ask patients and families to recommend you
  • 10 questions to map out your strategy

Further details will be available 45 days prior to the webinar date.


  • Home Health
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

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