HHCAHPS Strategy: How to Increase a Patient's Willingness to Recommend You
On-Demand Webinar
StreamedNov 8, 2023Duration90 minutes
- Unlimited & shareable access starting
two business days after live stream - Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Don’t overlook the details of quality care in today’s value-based healthcare environment.
Small
increases in patient and client loyalty can yield disproportionally large
changes in profitability. By the end of the webinar, you’ll know how to ask
patients and families to recommend you.
AFTER
THIS WEBINAR YOU’LL BE ABLE TO:
- Map your strategy using 10 provided questions
- Adapt illustrative examples from the best performing organizations
- Use social media and online reviews to increase loyalty and willingness to recommend
- Distinguish effective and ineffective testimonials
- Ensure that patients, clients, and family members recommend your agency
WEBINAR DETAILS
The willingness to recommend (WTR) question on
HHCAHPS surveys is a macro-level measure that can seem impossible to influence.
But moving the dial on your HHCAHPS rankings must be top of mind because this
measure outweighs everything else related to meeting and exceeding patient and
client expectations. This presentation will focus on taking specific actions to
enhance a patient’s likelihood to recommend your agency. It will review best
practices of organizations with a WTR of 90% or more. You’ll learn about rapid
service improvements that create consistent experiences and the best advocates you
should be watching. It will explain what you should stop saying to patients and
families. Effective and ineffective testimonials, along with social media and
online reviews, will also be covered.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Home Health
WHO SHOULD ATTEND?
This informative session
is designed for leaders in operations, marketing and communications, patient
experience, and volunteer management.
TAKE-AWAY TOOLKIT
- Worksheet to brainstorm with your team about why people should choose your organization
- Sample acknowledgement responses for social media and review site posts
- 15 ways to connect with people in the best position to recommend you
- Training log
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided, however there are no pre-approved CEs associated with this webinar
NOTE: All
materials are subject to copyright. Transmission, retransmission, or
republishing of any webinar to other agencies or those not employed by your
agency is prohibited. Print materials may be copied for eligible participants
only.
Presented By
© 2023 FINANCIAL EDUCATION & DEVELOPMENT, INC