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How to Help Your Frontline Team Handle Client Disappointment

Susan Keane Baker
Professional DevelopmentSusan Keane Baker06/04/2026Jun 4, 2026Webinar

World-Class Service Excellence: 90 Ideas in 90 Minutes

Susan Keane Baker
Executive LeadershipSusan Keane Baker07/28/2026Jul 28, 2026Webinar

How to Increase Patient Referrals

Susan Keane Baker
Executive LeadershipSusan Keane Baker08/12/2026Aug 12, 2026Webinar

Developing Top-Flight Telephone Rapport: The Importance of Impression Management

Susan Keane Baker
Professional DevelopmentSusan Keane BakerOn-DemandStreamed
May 14, 2026Webinar

How Listening Transforms Patient & Family Experiences

Susan Keane Baker
NursingSusan Keane BakerOn-DemandStreamed
Apr 22, 2026Webinar

Communication, Professionalism, Respect: Creating the Best Relationships

Susan Keane Baker
Professional DevelopmentSusan Keane BakerOn-DemandStreamed
Mar 25, 2026Webinar

Lemons to Lemonade: Maintaining a Positive Attitude in Tough Situations

Susan Keane Baker
NursingSusan Keane BakerOn-DemandStreamed
Feb 12, 2026Webinar

Exceptional Leaders Empowering Others to Do the Right Thing

Susan Keane Baker
Executive LeadershipSusan Keane BakerOn-DemandStreamed
Oct 29, 2025Webinar

Managing Patient & Family Expectations

Susan Keane Baker
Executive Leadership, Nursing, Professional Development, Volunteer Managers, Social WorkersSusan Keane BakerOn-DemandStreamed
May 22, 2025Webinar

Thought Leadership Through Book Writing & Speaking Engagements (Complimentary)

Susan Keane Baker
Directors, Executive Leadership, Marketing, ComplimentarySusan Keane BakerOn-DemandStreamed
Oct 3, 2022WebinarSale

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