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Delivering World-Class Service Excellence: 60 Ideas in 60 Minutes
Susan Keane BakerBusiness Development, Professional DevelopmentSusan Keane Baker12/13/2022Webinar
Managing Patient & Family Expectations with Practical Techniques
Susan Keane BakerClinical Management, Executive Leadership, Nursing, Professional Development, Social Workers & Spiritual Caregivers, Volunteer ManagersSusan Keane Baker02/02/2023Webinar
Charting for the Jury: Fine-Tune Documentation for Hospice & Home Care
Susan Keane Baker, Paul R. KeaneClinical Management, Compliance, NursingSusan Keane Baker, Paul R. Keane03/06/2023Webinar
Service Recovery Skills for Handling Complaints with Greater Ease
Susan Keane BakerClinical Management, Human Resources, Professional DevelopmentSusan Keane Baker07/27/2023Webinar
Improve Hospice CAHPS Scores: Practical Techniques for Exceptional Results
Susan Keane BakerClinical Management, Directors, Executive Leadership, Nursing, Regulatory & ReportingSusan Keane Baker10/03/2023Webinar
Thought Leadership Through Book Writing & Speaking Engagements (Complimentary)
Susan Keane BakerDirectors, Executive Leadership, MarketingSusan Keane BakerOn-DemandWebinarSale
Expert Techniques on How to Soothe, Smooth & Improve Difficult People
Susan Keane BakerExecutive Leadership, Human Resources, Nursing, Professional DevelopmentSusan Keane BakerOn-DemandWebinar
Making the Connection: Telephone Skills That Enhance Branding, Access, & Patient Loyalty
Susan Keane BakerBusiness Development, MarketingSusan Keane BakerOn-DemandWebinar
World Class Service Excellence: 90 Ideas in 90 Minutes!
Susan Keane BakerBusiness Development, Clinical Management, Executive Leadership, Nursing, Professional Development, Social Workers & Spiritual Caregivers, Volunteer Managers, MarketingSusan Keane BakerOn-DemandWebinar
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