Measures to Improve Hospice CAHPS Survey Outcomes

Business Development Clinical Management Nursing Regulatory & Reporting

On-Demand Webinar

StreamedOct 11, 2022Duration90 minutes

Unlimited & shareable access starting
two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Improve your Hospice CAHPS survey scores by using practical examples that can be applied to the areas measured.

Reviewing the scores and implementing improvements will ensure your program is meeting the HQRP requirements and providing patients and families with exceptional end-of-life care.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Describe the CAHPS Hospice Survey requirements and regulations
Identify how to use hospice CAHPS as part of your QAPI program
Improve scores using three measures
Analyze the financial impact of the scores on your organization

WEBINAR DETAILS

Does your hospice participate in the CAHPS Hospice Survey? Do you know if you are exempt or how to file an exemption? Do your hospice CAHPS scores correctly represent your agency? If you answered “I don’t know” or ”no“ to any of these questions, then this webinar is a must! It will review the CAHPS requirements and guidelines, including how to file annual exemptions and choose the right vendor. Participants will learn how to evaluate the CAHPS Hospice Survey questions and incorporate them into their QAPI program. The webinar will also showcase ways to improve scores by implementing straightforward operational changes.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice

WHO SHOULD ATTEND?

This informative session is designed for quality assurance managers, senior leadership, clinical staff, and anyone responsible for patient and family satisfaction.

TAKE-AWAY TOOLKIT

CAHPS Hospice Survey tool
Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.

TESTIMONIALS

"Great webinar and built upon my CAHPS knowledge and how to move our PIP forward for better patient and caregiver outcomes! The suggestions for how to phrase communications with patients and families was very helpful, in addition to the tool kit and PIP charter example."

- Ronda, Gulfside Hospice

"Pertinent examples and easy to follow."

- Sherron, Trustbridge

"It reminded me that small acts of compassion mean a lot to patients/families."

- Cathleen, Trustbridge

"Ways to communicate with families on the survey was helpful. The webinar was insightful and gave ideas to improve survey return and scores."

- Therese, Trustbridge

"Diane is very easy to listen to and follow. She gave some very clear reminders of tracking trends in the surveys and what to do with them."

- Merry, Corsocare Hospice