Measures to Improve Hospice CAHPS Survey Outcomes
On-Demand Webinar
StreamedOct 11, 2022Duration90 minutes
- Unlimited & shareable access starting
two business days after live stream - Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Improve your Hospice CAHPS survey scores by using practical examples that can be applied to the areas measured.
Reviewing the scores and
implementing improvements will ensure your program is meeting the HQRP requirements and providing patients and families with exceptional end-of-life care.
AFTER THIS
WEBINAR YOU’LL BE ABLE TO:
- Describe the CAHPS Hospice Survey requirements and regulations
- Identify how to use hospice CAHPS as part of your QAPI program
- Improve scores using three measures
- Analyze the financial impact of the scores on your organization
WEBINAR DETAILS
Does your hospice participate in the CAHPS Hospice
Survey? Do you know if you are exempt or how to file an exemption? Do your hospice
CAHPS scores correctly represent your agency? If you answered “I don’t know” or
”no“ to any of these questions, then this webinar is a must! It will review the
CAHPS requirements and guidelines, including how to file annual exemptions and
choose the right vendor. Participants will learn how to evaluate the CAHPS
Hospice Survey questions and incorporate them into their QAPI program. The
webinar will also showcase ways to improve scores by implementing straightforward
operational changes.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
WHO SHOULD ATTEND?
This informative session
is designed for quality assurance managers, senior leadership, clinical staff,
and anyone responsible for patient and family satisfaction.
TAKE-AWAY TOOLKIT
- CAHPS Hospice Survey tool
- Training log
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided, however there are no pre-approved CEs associated with this webinar
NOTE: All
materials are subject to copyright. Transmission, retransmission, or
republishing of any webinar to other agencies or those not employed by your
agency is prohibited. Print materials may be copied for eligible participants
only.
TESTIMONIALS
"Great webinar and built upon my CAHPS knowledge and how to move our PIP forward for better patient and caregiver outcomes! The suggestions for how to phrase communications with patients and families was very helpful, in addition to the tool kit and PIP charter example."
- Ronda, Gulfside Hospice
"Pertinent examples and easy to follow."
- Sherron, Trustbridge
"It reminded me that small acts of compassion mean a lot to patients/families."
- Cathleen, Trustbridge
"Ways to communicate with families on the survey was helpful. The webinar was insightful and gave ideas to improve survey return and scores."
- Therese, Trustbridge
"Diane is very easy to listen to and follow. She gave some very clear reminders of tracking trends in the surveys and what to do with them."
- Merry, Corsocare Hospice
Presented By
ALECC, Inc.
© 2023 FINANCIAL EDUCATION & DEVELOPMENT, INC