Driving Growth: Building a Family Caregiver Experience

December 8, 2026

Building Community, Driving Growth: Modernizing Bereavement Programs

Hospice Bereavement

Live Webinar

DateDec 8, 2026Duration60 minutes

12:00 PM PST01:00 PM MST

02:00 PM CST03:00 PM EST

Unlimited connections for your agency
Available on desktop, mobile & tablet
Take-away toolkit
Presenter’s contact info for questions

On-Demand Webinar

Unlimited & shareable access starting
two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Families remember how your agency made them feel long after care has ended.

Discover how meaningful communication, stronger caregiver connections, and family feedback build lasting trust, improve the care experience, and drive sustainable growth for your hospice agency.

KEY WEBINAR TAKEAWAYS

A proactive family caregiver experience starts at admission and continues through every stage of care
Simple ways to set expectations and capture communication preferences early, so families feel informed and supported from day one
Timely, consistent communication builds trust, strengthens your reputation, and fuels referrals
Practical ways to gather and act on family feedback to improve quality and CAHPS results without adding to your team's workload

WEBINAR DETAILS

Families are a vital part of the care team, and the experience they have with your agency shapes everything from patient outcomes to your reputation in the community. Yet many hospice and palliative care organizations still rely on communication that is reactive and inconsistent, leaving families feeling uncertain and staff stretched thin.

This practical session will show how leading agencies are changing that. You'll learn how to set the right tone at admission, stay connected with families during care in ways that are realistic for your team, and use family feedback to guide improvements. You'll leave with clear, low-cost steps to build a family caregiver experience that supports quality, earns trust, and drives sustainable growth.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Palliative Care

WHO SHOULD ATTEND?

Executive leadership
Clinical management
Directors
Compliance

TAKE-AWAY TOOLKIT

Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.