Soothe, Smooth & Improve Difficult People with Expert Techniques
On-Demand Webinar
StreamedMay 14, 2024Duration60 minutes
- Unlimited & shareable access starting
two business days after live stream - Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Rude, defensive, overbearing, angry, obstinate… pick any adjective to describe the difficult people you encounter.
While people can be complicated
and challenging, you can learn to recover from tense interactions quickly with
empathy and tact. This webinar will teach you how not to overreact and how to use
your new skills to manage problematic situations.
AFTER THIS
WEBINAR YOU’LL BE ABLE TO:
- Self-assess behaviors that influence difficult people
- Define three reasons why people are difficult
- Be more confident in your ability to respond to difficult conversations
- Employ techniques that can prevent escalation of challenging situations
- Resist taking the extra-annoying person home with you
WEBINAR DETAILS
When people
don’t get what they want or expect, the result can be a challenging situation
for you. When a challenging situation occurs, you may find yourself at risk of
overreacting. How can you remain calm and increase your effectiveness? Although
you can’t avoid every difficult person, you can
learn to recover faster by using the techniques taught during this program.
Using empathy and tact, even when under pressure, is the key to managing difficult
moments and not letting them turn into difficult days.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
- Home Health
- Home Care
- Palliative Care
WHO SHOULD ATTEND?
This informative session is designed for healthcare
professionals who want happier patients and fewer difficult encounters. Anyone
involved in patient care or customer service will benefit from attending.
TAKE-AWAY TOOLKIT
- Learning guide with key program content
- Self-assessment activity
- 20 empathetic phrases
- 20 tips for positive days
- Training log
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided, however there are no pre-approved CEs associated with this webinar
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
Presented By
© 2024 FINANCIAL EDUCATION & DEVELOPMENT, INC
