Increase Your CAHPS Hospice Responses & Scores
On-Demand Webinar
StreamedOct 29, 2024Duration60 minutes
- Unlimited & shareable access starting
two business days after live stream - Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
It's not just about the CAHPS Hospice Survey scores — it's about what they can do for your patients, clients, team, and you!
These survey results provide
valuable insights into improvement opportunities based on the perspective of
your patients and clients. Learn how to send your ratings racing in the right
direction with this timely topic.
AFTER THIS
WEBINAR YOU’LL BE ABLE TO:
- Use practical techniques to increase your CAHPS Hospice Survey scores
- Evaluate techniques to increase staff engagement
- Explain how to increase survey response rates
- Describe best practices for sharing CAHPS hospice results with your team
- Review examples from five-star hospice organizations
WEBINAR DETAILS
No leadership team can afford to overlook the
public reporting and financial implications of their CAHPS Hospice Survey scores.
This program will offer practical tips to boost your survey response rate and
increase your scores. Join us to learn how to leverage these scores to elevate
care quality and team performance - improved scores reflect excellent teamwork
and should be a source of pride!
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
WHO SHOULD ATTEND?
This informative session is designed for leaders responsible for the
care of patients, clients, and family members. Directors and administrators who
impact patient satisfaction will benefit from attending.
TAKE-AWAY TOOLKIT
- Templates for patient and family communications
- Scripts for service recovery
- Training log
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided, however there are no pre-approved CEs associated with this webinar
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
TESTIMONIALS
"The speaker was confident, used relatable content, and provided good ideas for engaging staff."
- Rachel, VIA Health Partners
Presented By
© 2024 FINANCIAL EDUCATION & DEVELOPMENT, INC