Printable Webinar Schedule

Series

2018 Leadership Series: Driving Results in the Face of Change

Series

2018 Volunteer Manager Series

Series

2018 Prudent Hospice™ Approach to Live Discharge Series

Series

2018 Deep Dive into Compliance Details Series

Series

2018 Social Worker & Chaplain Skills Series

Series

2018 Hospice Billing Series

Series

2018 Honoring Veterans' Healthcare Decisions Series

Recorded
Webinar
1/7/14

Developing “Take-Charge” Managers

Recorded
Webinar
4/10/14

Managing Client Expectations

Recorded
Webinar
7/10/14

“I’m Sorry to Hear That…” Proven Service Recovery Techniques

Recorded
Webinar
7/24/14

Hospice & Palliative Care: Essentials of Information Security & Privacy

Recorded
Webinar
10/23/14

My Life, My Choice: Navigating the Challenges of End-of-Life Decision-Making

Recorded
Webinar
2/5/15

Program Management: Core Volunteer Manager Competencies

Recorded
Webinar
2/24/15

From Touchy to Touching: Talking About the Dying Process

Recorded
Webinar
4/2/15

Recruitment & Retention: Volunteer Engagement

Recorded
Webinar
4/23/15

Compassion Fatigue: Managing Caregiver Stress

Recorded
Webinar
5/28/15

Ethical Issues: Professional Boundaries & Pitfalls for Hospices

Recorded
Webinar
6/4/15

Education/Training: Ensuring Prepared & Confident Volunteers

Recorded
Webinar
8/6/15

Volunteers Everywhere You Look! Raising the Bar for Care & Services with Volunteers

Recorded
Webinar
10/1/15

Ethics & Leadership: Raising the Bar for Hospice Volunteerism

Recorded
Webinar
1/1/16

Helplessness & Hopelessness: The Volunteer Role in Finding Meaning

Recorded
Webinar
1/1/16

Taking Volunteer Communication Skills to the Next Level

Recorded
Webinar
5/26/16

Is That Really True? Taking a Second Look at Long-Held Hospice Myths & Inconsistencies

Recorded
Webinar
6/23/16

Compliance for Hospice Volunteer Staff

Recorded
Webinar
11/3/16

Mistakes Happen! Cultivating Skills Necessary for Recovery

Recorded
Webinar
1/1/17

When People Want to Talk About Dying

Recorded
Webinar
1/1/17

Working with People from Different Cultures & with Different Beliefs

Recorded
Webinar
1/26/17

Hospice 101: The Basics for New Staff

Recorded
Webinar
4/27/17

Focus on Volunteers: Multi-Generational Perspectives, Programming & Services

Recorded
Webinar
7/20/17

Monitoring Employees' Work-Related & Personal Social Media: Why? How? Is It Legal & Ethical?

Recorded
Webinar
9/1/17

Common Hospice Diseases & Conditions: An Overview for Hospice Volunteers

Recorded
Webinar
9/5/17

Pain & Symptom Management: The Hospice Volunteer Perspective

Recorded
Webinar
9/6/17

Volunteering with Patients Who Have Alzheimer’s Disease & Dementia

Recorded
Webinar
9/13/17

Universal Precautions & Hand Washing for Hospice Volunteers

Recorded
Webinar
1/1/18

2018 Volunteer Appreciation Event Package

Recorded
Webinar
5/3/18

Top Hospice Claims Risk Areas

Recorded
Webinar
5/10/18

Prudent Hospice™ Approach to Live Discharge Series: Managing Unplanned Hospitalizations

Recorded
Webinar
5/15/18

Building a Strong & Compliant Skilled Nursing Partnership

Recorded
Webinar
5/17/18

Best Practices for Caring for Pediatric Hospice Patients

Recorded
Webinar
5/22/18

Prudent Hospice™ Approach to Live Discharge Series: Evaluating & Planning for Discharge

Recorded
Webinar
5/24/18

Surveys & Survey Preparation: A New Role for Compliance

Recorded
Webinar
6/7/18

Key Strategies for Optimizing Hospice Revenue

Recorded
Webinar
6/14/18

Deep Dive into Compliance Details Series: Part 1: Policy, Standards of Conduct, Program Administration, Training & More

Recorded
Webinar
6/28/18

Deep Dive into Compliance Details Series: Part 2: Communication, Internal Monitoring, Disciplinary Guidelines & Corrective Actions

Recorded
Webinar
7/5/18

Best Practices for Compliant Social Media Opportunities

Recorded
Webinar
7/12/18

Social Worker & Chaplain Skills Series: Differentiating Grief from Depression

Recorded
Webinar
7/17/18

Community Education & Outreach: Why Is This Critical for Your Agency?

Recorded
Webinar
7/26/18

Social Worker & Chaplain Skills Series: Ethical Challenges in Palliative Sedation & End-of-Life Decisions

Recorded
Webinar
8/2/18

Hospice Billing Series: Eligibility Requirements & Notice of Election

Recorded
Webinar
8/7/18

Social Worker & Chaplain Skills Series: Ethical Challenges in Personal/Professional Boundaries, Supervision, Burnout & Self-Care

Recorded
Webinar
8/9/18

Cultural Influences in End-of-Life Care: Appropriate Outreach

Recorded
Webinar
8/16/18

Hospice Billing Series: Details of Medicare Claims Processing

Recorded
Webinar
8/30/18

Hospice Billing Series: Face-to-Face, Hospice CAP, Palliative Care & HIS Requirements

Recorded
Webinar
9/6/18

Recognizing & Overcoming Unconscious/Implicit Bias

Recorded
Webinar
9/13/18

Compliance for Hospice Social Workers & Chaplains

Recorded
Webinar
9/18/18

Trauma & Hospice: Awareness & Community Responses

Recorded
Webinar
9/20/18

Electronic Compliance Rules, Policies & Best Practices for Email, Social Media, Mobile & Web Management

Recorded
Webinar
9/27/18

A Compassionate Approach to Pediatric End-of-Life Care: Blending the Art & Science of End-of-Life Care

Recorded
Webinar
10/2/18

Writing & Updating Your Emergency Preparedness Plan

Recorded
Webinar
10/4/18

Hot Topics in Hospice Payment & Quality Programming

Recorded
Webinar
10/11/18

Honoring Veterans' Healthcare Decisions Series: Veterans, VA Benefit, Hospice & Palliative Care

Recorded
Webinar
10/18/18

Why You Should Review PEPPER Reports

Recorded
Webinar
10/25/18

Honoring Veterans' Healthcare Decisions Series: Hospice Team Engagement: Your Role in Making a Difference & Honoring the Veteran's Healthcare Decisions

Recorded
Webinar
11/1/18

Hospice, Palliative Care & the Ever-Changing Hospice Landscape

Recorded
Webinar
11/6/18

Customer Service & How to Deal with Difficult People

Recorded
Webinar
11/8/18

Hospice Compare: Lessons Learned & What to Expect

Recorded
Webinar
11/15/18

Power Partnerships & Growth Strategies in an Alternative Payment Model Environment

Tuesday
Dec 4
2018

How to Improve Your Hospice CAHPS Survey Scores

Thursday
Dec 6
2018

Mobile Device Risks & Compliance Rules: Implementing Strategic BYOD & COPE Policies

Thursday
Dec 13
2018

How to Create a Culture of Excellence from the Top Down

Thursday
Dec 20
2018

Targeted Probe & Educate Update: Lessons Learned & Best Practices

Thursday
Jan 3
2019

Hospice 101 – Essentials for New Staff

Thursday
Jan 10
2019

HIPAA Review – Risks, Strategies, Trends & Data Privacy Breaches

Thursday
Jan 17
2019

Aligning Home-Based Palliative Care Services: Latest Trends, Insight & Data

Thursday
Jan 24
2019

World-Class Service Excellence: 90 Ideas in 90 Minutes!

Thursday
Jan 31
2019

New Volunteer Manager Series: Common Challenges & FAQs for New Hospice Volunteer Managers

Thursday
Feb 7
2019

Conducting Mock Surveys to Assess Survey Readiness

Thursday
Feb 14
2019

New Volunteer Manager Series: Establishing Priorities When Volunteer Managers Wear Multiple Hats

Thursday
Feb 21
2019

Creating a Compliant & Compelling Presentation for ACOs & Hospitals

Thursday
Feb 28
2019

New Volunteer Manager Series: Getting & Keeping Volunteers: The Ongoing Recruitment Dilemma

Thursday
Mar 7
2019

Marketing Effectively: How to Measure & Evaluate This Critical Role

Thursday
Mar 14
2019

Working with PEPPER Reports

Thursday
Mar 21
2019

Conditions of Participation Series: Overview & Patient Rights

Thursday
Mar 28
2019

Top 25 HR Mistakes & How to Prevent Them

Thursday
Apr 4
2019

Conditions of Participation Series: Care Planning & Coordination of Services

Thursday
Apr 11
2019

Hospice Audit Success Stories – Preparing for Government Audits & Latest Trends

Thursday
Apr 18
2019

Conditions of Participation Series: Infection Control & QAPI

Thursday
Apr 25
2019

Post-Acute Care: Preferred Provider Networks Offering Value-Based Care

Thursday
May 2
2019

Conditions of Participation Series: Emergency Preparedness, Compliance & Clinical Records

Thursday
May 9
2019

HIPAA Compliance for Email & Text Messaging: Communicating with Patients, Providers & Peers

Thursday
May 16
2019

Agency Success & Leadership Excellence Series: Motivating People for Success

Thursday
May 23
2019

Agency Success & Leadership Excellence Series: Using Accountability to Boost Performance

Thursday
May 30
2019

Effectively Managing Hospice Live Discharges Part 1: Measuring, Monitoring, Guidelines & Regulations

Thursday
Jun 6
2019

Effectively Managing Hospice Live Discharges Part 2: Eligibility Assessment, Documentation, Discharge Planning & the Care Continuum

Thursday
Jun 13
2019

Agency Success & Leadership Excellence Series: Hire Well, Live WellTM – Minimizing Turnover & Maximizing Productivity

Tuesday
Jun 18
2019

How to Develop & Implement a Palliative Care Program

Thursday
Jun 20
2019

False Claims Act: Fraud & Abuse Update

Thursday
Jun 27
2019

Boundaries, Burnout & Compassion Fatigue: Developing Professional & Personal Resilience

Tuesday
Jul 9
2019

Partnership Series: Building Strong & Compliant Skilled-Nursing Partnerships

Thursday
Jul 11
2019

The IDG Meeting: It Takes a Special Skill Set

Thursday
Jul 18
2019

Partnership Series: Building Strong & Compliant Hospital Partnerships

Thursday
Jul 25
2019

Hospice Billing Series: Eligibility Requirements & Notice of Election

Thursday
Aug 1
2019

Partnership Series: Building Strong & Compliant Assisted-Living Partnerships

Thursday
Aug 8
2019

Managing Risk Without Sacrificing Creativity: Challenges Facing Volunteer Managers

Thursday
Aug 15
2019

Hospice Billing Series: Details of Medicare Claims Processing

Thursday
Aug 22
2019

What Every Hospice & Home Care Provider Should Know About Electronic Protected Health Information & Paper-Based Medical Records

Tuesday
Aug 27
2019

Hospice 2020 Final Payment Rule & Quality Update

Thursday
Sep 5
2019

Avoiding the Top Five Survey Deficiencies

Tuesday
Sep 10
2019

Hospice Billing Series: Face-to-Face, Hospice CAP & Palliative Care

Thursday
Sep 19
2019

How to Assess Suicidal Ideations & Interventions

Tuesday
Sep 24
2019

Disaster Recovery & Business Continuity

Thursday
Sep 26
2019

Compliance Series for Non-Clinical Staff: Compliance for Hospice Bereavement Staff

Thursday
Oct 3
2019

How to Soothe, Smooth & Improve Difficult People

Thursday
Oct 10
2019

Compliance Series for Non-Clinical Staff: Compliance for Hospice Volunteer Staff

Thursday
Oct 17
2019

How to Build an Effective, High-Functioning Leadership Team

Thursday
Oct 24
2019

Compliance Series for Non-Clinical Staff: Compliance for Hospice Social Workers & Chaplains

Thursday
Oct 31
2019

Avoiding the Top 10 Legal & Compliance Mistakes of Email, Social Media & Other Electronic Communication Tools

Tuesday
Nov 5
2019

Hospice Compare & HEART Updates: Improving Agency Service Quality

Thursday
Nov 7
2019

Social Worker & Chaplain Series: Psychosocial & Spiritual Acuity Implications for Social Workers & Chaplains

Thursday
Nov 14
2019

The Journey of Being Remembered: Legacy & Memory Making for Children, Families & Caregivers

Tuesday
Nov 19
2019

Hospice & Veterans – Special Considerations for the Heroes Among Us

Thursday
Nov 21
2019

Social Worker & Chaplain Series: Psychosocial & Spiritual Aspects of Pain & Suffering In-Depth

Thursday
Dec 5
2019

Social Worker & Chaplain Series: Psychological & Spiritual Distress: A Call for Immediate & Skillful Intervention

Tuesday
Dec 10
2019

Creating a Successful Hospice Competency Program

Thursday
Dec 12
2019

Are Your Requirements Scaring Off New Volunteers? Ideas for Streamlining Your Onboarding Process

Thursday
Dec 19
2019

CAHPS Hospice Survey – Best Practices for Improving Scores

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