Printable Webinar Schedule

Series

2019 New Volunteer Manager Series

Series

2019 Conditions of Participation Series

Series

2019 Agency Success & Leadership Excellence Series

Series

2019 Partnership Series

Series

2019 Hospice Billing Series

Series

2019 Compliance Series for Non-Clinical Staff

Series

2019 Social Worker & Chaplain Series

Recorded
Webinar
2/5/15

Program Management: Core Volunteer Manager Competencies

Recorded
Webinar
2/24/15

From Touchy to Touching: Talking About the Dying Process

Recorded
Webinar
5/28/15

Ethical Issues: Professional Boundaries & Pitfalls for Hospices

Recorded
Webinar
6/4/15

Education/Training: Ensuring Prepared & Confident Volunteers

Recorded
Webinar
5/26/16

Is That Really True? Taking a Second Look at Long-Held Hospice Myths & Inconsistencies

Recorded
Webinar
10/6/16

Working with the Challenging Volunteer: Coaching, Redirecting & Terminating

Recorded
Webinar
11/3/16

Mistakes Happen! Cultivating Skills Necessary for Recovery

Recorded
Webinar
4/27/17

Focus on Volunteers: Multi-Generational Perspectives, Programming & Services

Recorded
Webinar
7/20/17

Monitoring Employees' Work-Related & Personal Social Media: Why? How? Is It Legal & Ethical?

Recorded
Webinar
9/1/17

Common Hospice Diseases & Conditions: An Overview for Hospice Volunteers

Recorded
Webinar
9/5/17

Pain & Symptom Management: The Hospice Volunteer Perspective

Recorded
Webinar
9/6/17

Volunteering with Patients Who Have Alzheimer’s Disease & Dementia

Recorded
Webinar
9/13/17

Universal Precautions & Hand Washing for Hospice Volunteers

Recorded
Webinar
3/1/18

Volunteer Manager Series: Expanding Volunteer Services Outside the Box & Meeting Your Five Percent Requirement

Recorded
Webinar
3/15/18

Volunteer Manager Series: Asserting Your Value as a Volunteer Manager!

Recorded
Webinar
4/5/18

Volunteer Manager Series: Raising the Bar for Volunteer Feedback: Surveys, Exit Interviews & Committee Involvement

Recorded
Webinar
9/6/18

Recognizing & Overcoming Unconscious/Implicit Bias

Recorded
Webinar
12/4/18

How to Improve Your Hospice CAHPS Survey Scores

Recorded
Webinar
12/6/18

Mobile Device Risks & Compliance Rules: Implementing Strategic BYOD & COPE Policies

Recorded
Webinar
12/13/18

How to Create a Culture of Excellence from the Top Down

Recorded
Webinar
12/20/18

Targeted Probe & Educate Update: Lessons Learned & Best Practices

Recorded
Webinar
1/1/19

2019 Volunteer Appreciation Event Package

Recorded
Webinar
1/3/19

Hospice 101 – Essentials for New Staff

Recorded
Webinar
1/10/19

HIPAA Review – Risks, Strategies, Trends & Data Privacy Breaches

Recorded
Webinar
1/17/19

Aligning Home-Based Palliative Care Services: Latest Trends, Insight & Data

Recorded
Webinar
1/24/19

World-Class Service Excellence: 90 Ideas in 90 Minutes!

Recorded
Webinar
1/31/19

New Volunteer Manager Series: Common Challenges & FAQs for New Hospice Volunteer Managers

Recorded
Webinar
2/7/19

Conducting Mock Surveys to Assess Survey Readiness

Recorded
Webinar
2/14/19

New Volunteer Manager Series: Establishing Priorities When Volunteer Managers Wear Multiple Hats

Recorded
Webinar
2/21/19

Creating a Compliant & Compelling Presentation for ACOs & Hospitals

Recorded
Webinar
2/28/19

New Volunteer Manager Series: Getting & Keeping Volunteers: The Ongoing Recruitment Dilemma

Recorded
Webinar
3/7/19

Marketing Effectively: How to Measure & Evaluate This Critical Role

Recorded
Webinar
3/14/19

Working with PEPPER Reports

Recorded
Webinar
3/21/19

Conditions of Participation Series: Overview & Patient Rights

Recorded
Webinar
3/28/19

Top 25 HR Mistakes & How to Prevent Them

Recorded
Webinar
4/4/19

Conditions of Participation Series: Care Planning & Coordination of Services

Recorded
Webinar
4/11/19

Hospice Audit Success Stories – Preparing for Government Audits & Latest Trends

Recorded
Webinar
4/18/19

Conditions of Participation Series: Infection Control & QAPI

Recorded
Webinar
4/25/19

Post-Acute Care: Preferred Provider Networks Offering Value-Based Care

Recorded
Webinar
5/2/19

Conditions of Participation Series: Emergency Preparedness, Compliance & Clinical Records

Recorded
Webinar
5/9/19

HIPAA Compliance for Email & Text Messaging: Communicating with Patients, Providers & Peers

Recorded
Webinar
5/16/19

Agency Success & Leadership Excellence Series: Motivating People for Success

Recorded
Webinar
5/23/19

Agency Success & Leadership Excellence Series: Holding People Accountable to Boost Performance

Recorded
Webinar
5/30/19

Effectively Managing Hospice Live Discharges Part 1: Measuring, Monitoring, Guidelines & Regulations

Recorded
Webinar
6/6/19

Effectively Managing Hospice Live Discharges Part 2: Eligibility Assessment, Documentation, Discharge Planning & the Care Continuum

Recorded
Webinar
6/13/19

Agency Success & Leadership Excellence Series: Hire Well, Live Well™ – Minimizing Turnover & Maximizing Productivity

Recorded
Webinar
6/18/19

How to Develop & Implement a Palliative Care Program

Recorded
Webinar
6/20/19

False Claims Act: Fraud & Abuse Update

Thursday
Jun 27
2019

The Great Ethical Challenge: Over-Involved Versus Under-Involved

Tuesday
Jul 9
2019

Partnership Series: Building Strong & Compliant Skilled-Nursing Partnerships

Thursday
Jul 11
2019

The IDG Meeting: It Takes a Special Skill Set

Thursday
Jul 18
2019

Partnership Series: Building Strong & Compliant Hospital Partnerships

Thursday
Jul 25
2019

Hospice Billing Series: Eligibility Requirements & Notice of Election

Thursday
Aug 1
2019

Partnership Series: Building Strong & Compliant Assisted-Living Partnerships

Thursday
Aug 8
2019

Managing Risk Without Sacrificing Creativity: Challenges Facing Volunteer Managers

Thursday
Aug 15
2019

Hospice Billing Series: Details of Medicare Claims Processing

Thursday
Aug 22
2019

What Every Hospice & Home Care Provider Should Know About Electronic Protected Health Information & Paper-Based Medical Records

Thursday
Aug 29
2019

Hospice 2020 Final Payment Rule & Quality Update

Thursday
Sep 5
2019

Avoiding the Top Five Survey Deficiencies

Tuesday
Sep 10
2019

Hospice Billing Series: Face-to-Face, Hospice Cap & Palliative Care

Thursday
Sep 19
2019

Ethical Challenges & Skills: Assessing Suicidal Ideations & Interventions

Tuesday
Sep 24
2019

Disaster Recovery & Business Continuity

Thursday
Sep 26
2019

Compliance Series for Non-Clinical Staff: Compliance for Hospice Bereavement Staff

Thursday
Oct 3
2019

How to Soothe, Smooth & Improve Difficult People

Thursday
Oct 10
2019

Compliance Series for Non-Clinical Staff: Compliance for Hospice Volunteer Staff

Thursday
Oct 17
2019

How to Build an Effective, High-Functioning Leadership Team

Thursday
Oct 24
2019

Compliance Series for Non-Clinical Staff: Compliance for Hospice Social Workers & Chaplains

Thursday
Oct 31
2019

Avoiding the Top 10 Legal & Compliance Mistakes of Email, Social Media & Other Electronic Communication Tools

Tuesday
Nov 5
2019

Hospice Compare & HEART Updates: Improving Agency Service Quality

Thursday
Nov 7
2019

Social Worker & Chaplain Series: Psychosocial & Spiritual Acuity Implications for Social Workers & Chaplains

Thursday
Nov 14
2019

The Journey of Being Remembered: Legacy & Memory Making for Children, Families & Caregivers

Tuesday
Nov 19
2019

Hospice & Veterans – Special Considerations for the Heroes Among Us

Thursday
Nov 21
2019

Social Worker & Chaplain Series: Psychosocial & Spiritual Aspects of Pain & Suffering In-Depth

Thursday
Dec 5
2019

Social Worker & Chaplain Series: Psychological & Spiritual Distress: A Call for Immediate & Skillful Intervention

Tuesday
Dec 10
2019

Creating a Successful Hospice Competency Program

Thursday
Dec 12
2019

Are Your Requirements Scaring Off New Volunteers? Ideas for Streamlining Your Onboarding Process

Thursday
Dec 19
2019

CAHPS Hospice Survey – Best Practices for Improving Scores

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