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Series
2017
Recorded

2017 Hospice Manager Series

Recorded Webinar available until December 31, 2017

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Series
2017
Recorded

2017 PEPPER Series

Recorded Webinar available until December 31, 2017

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Series
2017
Recorded

2017 Frontline Supervisor Series

Recorded Webinar available until December 31, 2017

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Series
2017
Recorded

2017 Compliance Series

Recorded Webinar available until December 31, 2017

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Series
2017
Recorded

2017 Post-Acute Care Series

Recorded Webinar available until December 31, 2017

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Series
2017
Recorded

2017 Hospice Billing Series

Recorded Webinar available until December 31, 2017

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Series
2017
Recorded

2017 Survey Series

Recorded Webinar available until December 31, 2017

Recorded Details »
 
Series
2018

2018 Leadership Series: Driving Results in the Face of Change

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Series
2018

2018 Volunteer Manager Series

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Series
2018

2018 Prudent Hospice™ Approach to Live Discharge Series

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Series
2018

2018 Deep Dive into Compliance Details Series

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Series
2018

2018 Social Worker & Chaplain Skills Series

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Series
2018

2018 Hospice Billing Series

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Series
2018

2018 Honoring Veterans' Healthcare Decisions Series

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7
Jan
2014
Recorded

Developing “Take-Charge” Managers

Recorded Webinar available until December 31, 2018

Recorded Details »
10
Apr
2014
Recorded

Managing Client Expectations

Recorded Webinar available until December 31, 2018

Recorded Details »
10
Jul
2014
Recorded

“I’m Sorry to Hear That…” Proven Service Recovery Techniques

Recorded Webinar available until December 31, 2018

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24
Jul
2014
Recorded

Hospice & Palliative Care: Essentials of Information Security & Privacy

Recorded Webinar available until December 31, 2018

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23
Oct
2014
Recorded

My Life, My Choice: Navigating the Challenges of End-of-Life Decision-Making

Recorded Webinar available until December 31, 2018

Recorded Details »
5
Feb
2015
Recorded

Program Management: Core Volunteer Manager Competencies

Recorded Webinar available until December 31, 2018

Recorded Details »
24
Feb
2015
Recorded

From Touchy to Touching: Talking About the Dying Process

Recorded Webinar available until December 31, 2018

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2
Apr
2015
Recorded

Recruitment & Retention: Volunteer Engagement

Recorded Webinar available until December 31, 2018

Recorded Details »
23
Apr
2015
Recorded

Compassion Fatigue: Managing Caregiver Stress

Recorded Webinar available until December 31, 2018

Recorded Details »
28
May
2015
Recorded

Ethical Issues: Professional Boundaries & Pitfalls for Hospices

Recorded Webinar available until December 31, 2018

Recorded Details »
4
Jun
2015
Recorded

Education/Training: Ensuring Prepared & Confident Volunteers

Recorded Webinar available until December 31, 2018

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6
Aug
2015
Recorded

Volunteers Everywhere You Look! Raising the Bar for Care & Services with Volunteers

Recorded Webinar available until December 31, 2018

Recorded Details »
1
Oct
2015
Recorded

Ethics & Leadership: Raising the Bar for Hospice Volunteerism

Recorded Webinar available until December 31, 2018

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1
Jan
2016
Recorded

Helplessness & Hopelessness: The Volunteer Role in Finding Meaning

Recorded Webinar available until December 31, 2018

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1
Jan
2016
Recorded

Taking Volunteer Communication Skills to the Next Level

Recorded Webinar available until December 31, 2018

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26
May
2016
Recorded

Is That Really True? Taking a Second Look at Long-Held Hospice Myths & Inconsistencies

Recorded Webinar available until December 31, 2018

Recorded Details »
23
Jun
2016
Recorded

Compliance for Hospice Volunteer Staff

Recorded Webinar available until December 31, 2018

Recorded Details »
3
Nov
2016
Recorded

Mistakes Happen! Cultivating Skills Necessary for Recovery

Recorded Webinar available until December 31, 2018

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1
Jan
2017
Recorded

2017 Volunteer Appreciation Event Package

Recorded Webinar available until December 31, 2017

Recorded Details »
1
Jan
2017
Recorded

When People Want to Talk About Dying

Recorded Webinar available until December 31, 2018

Recorded Details »
1
Jan
2017
Recorded

Working with People from Different Cultures & with Different Beliefs

Recorded Webinar available until December 31, 2018

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5
Jan
2017
Recorded

How HIPAA Impacts Email & Text Messaging: Communicating with & About Patients in Compliance with HIPAA

Recorded Webinar available until December 31, 2018

Recorded Details »
26
Jan
2017
Recorded

Hospice 101: The Basics for New Staff

Recorded Webinar available until December 31, 2018

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2
Feb
2017
Recorded

Hospice Manager Series: First, Do No Harm! Critical Thinking for Managers

Recorded Webinar available until April 30, 2018

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16
Feb
2017
Recorded

PEPPER Series: Adding PEPPER to Your Hospice Compliance Spice Rack

Recorded Webinar available until April 30, 2018

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23
Feb
2017
Recorded

Hospice Manager Series: The Difficult Personality: Ours, Those We Supervise, Patients & Families

Recorded Webinar available until April 30, 2018

Recorded Details »
2
Mar
2017
Recorded

PEPPER Series: Adding Salt to Your PEPPER: Spicing Up Day-to-Day Compliance

Recorded Webinar available until April 30, 2018

Recorded Details »
16
Mar
2017
Recorded

Hospice Manager Series: Coaching & Guidance: Ensuring Everyone Knows Where They Are Headed & How to Get There

Recorded Webinar available until April 30, 2018

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30
Mar
2017
Recorded

Hospice Manager Series: Pull Your Weight! Maximizing the Role of Everyone on the Team

Recorded Webinar available until April 30, 2018

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20
Apr
2017
Recorded

Frontline Supervisor Series: Exploring the Role of the Frontline Supervisor

Recorded Webinar available until April 30, 2018

Recorded Details »
27
Apr
2017
Recorded

Focus on Volunteers: Multi-Generational Perspectives, Programming & Services

Recorded Webinar available until December 31, 2018

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4
May
2017
Recorded

Frontline Supervisor Series: Developing Staff & Managing Performance

Recorded Webinar available until April 30, 2018

Recorded Details »
25
May
2017
Recorded

Compliance Series: Part 1: Preparing for the Project: What We Need to Know for Success

Recorded Webinar available until April 30, 2018

Recorded Details »
1
Jun
2017
Recorded

Post-Acute Care Series: Post-Acute Care & Integration for Hospice & Home Care

Recorded Webinar available until December 31, 2017

Recorded Details »
8
Jun
2017
Recorded

Compliance Series: Part 2: Down to Work: Constructing the Framework

Recorded Webinar available until April 30, 2018

Recorded Details »
15
Jun
2017
Recorded

Post-Acute Care Series: Value-Based Post-Acute Service for Hospice & Home Care: Key Strategic Considerations

Recorded Webinar available until April 30, 2018

Recorded Details »
22
Jun
2017
Recorded

Compliance Series: Part 3: Conducting Individualized Risk Assessments & Establishing Audits & Monitors

Recorded Webinar available until April 30, 2018

Recorded Details »
29
Jun
2017
Recorded

Managing Your Costs & Finding Efficiencies to Remain Relevant

Recorded Webinar available until December 31, 2017

Recorded Details »
11
Jul
2017
Recorded

Project Management for Starting a Palliative Care Program

Recorded Webinar available until January 31, 2018

Recorded Details »
13
Jul
2017
Recorded

Compliance Series: Part 4: The Final Touches: The Annual Review, the Link Between Performance & Compliance & Staying Current

Recorded Webinar available until April 30, 2018

Recorded Details »
20
Jul
2017
Recorded

Monitoring Employees' Work-Related & Personal Social Media: Why? How? Is It Legal & Ethical?

Recorded Webinar available until December 31, 2018

Recorded Details »
25
Jul
2017
Recorded

Hospice & Nursing Home Partnerships: Balancing Regulation with Quality

Recorded Webinar available until January 31, 2018

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27
Jul
2017
Recorded

Taking Counseling to the Next Level: Applying Techniques/Interventions to Challenging Situations

Recorded Webinar available until January 31, 2018

Recorded Details »
3
Aug
2017
Recorded

Hospice Billing Series: Part 1: Eligibility Requirements & Notice of Election

Recorded Webinar available until April 30, 2018

Recorded Details »
10
Aug
2017
Recorded

Participation in Bundled Payment Initiatives

Recorded Webinar available until February 28, 2018

Recorded Details »
17
Aug
2017
Recorded

Hospice Billing Series: Part 2: Details of Medicare Claims Processing

Recorded Webinar available until April 30, 2018

Recorded Details »
22
Aug
2017
Recorded

Security & Data Loss Prevention: How to Prepare for Ransomware & Other Cyber Attacks

Recorded Webinar available until February 28, 2018

Recorded Details »
24
Aug
2017
Recorded

The Dos & Don’ts of Managed Care Contracting

Recorded Webinar available until February 28, 2018

Recorded Details »
31
Aug
2017
Recorded

Hospice Billing Series: Part 3: Face-to-Face, Hospice CAP & Palliative Care & HIS Requirements

Recorded Webinar available until April 30, 2018

Recorded Details »
1
Sep
2017
Recorded

Common Hospice Diseases & Conditions: An Overview for Hospice Volunteers

Recorded Webinar available until December 31, 2018

Recorded Details »
5
Sep
2017
Recorded

Pain & Symptom Management: The Hospice Volunteer Perspective

Recorded Webinar available until December 31, 2018

Recorded Details »
6
Sep
2017
Recorded

Volunteering with Patients Who Have Alzheimer’s Disease & Dementia

Recorded Webinar available until December 31, 2018

Recorded Details »
7
Sep
2017
Recorded

GIP - Guidelines & Utilization Review

Recorded Webinar available until March 31, 2018

Recorded Details »
13
Sep
2017
Recorded

Universal Precautions & Hand Washing for Hospice Volunteers

Recorded Webinar available until December 31, 2018

Recorded Details »
14
Sep
2017
Recorded

Survey Series: Assessing Your Regulatory Compliance Through Survey Readiness

Recorded Webinar available until April 30, 2018

Recorded Details »
19
Sep
2017
Recorded

CMS Public Use Files for Hospice: What They Tell Us & How to Use Them

Recorded Webinar available until March 31, 2018

Recorded Details »
21
Sep
2017
Recorded

Serving the Under-Served in Your Community

Recorded Webinar available until March 31, 2018

Recorded Details »
28
Sep
2017
Recorded

Survey Series: Conducting a Mock Survey to Assess Compliance

Recorded Webinar available until April 30, 2018

Recorded Details »
5
Oct
2017
Recorded

A Whole New World: Defining the Role of Hospice Care in a Transforming Health Care System

Recorded Webinar available until April 30, 2018

Recorded Details »
12
Oct
2017
Recorded

Survey Series: Top Five Survey Deficiencies & How to Avoid Them

Recorded Webinar available until April 30, 2018

Recorded Details »
19
Oct
2017
Recorded

HIPAA Compliance: What Every Hospice & Home Care Provider Needs to Know About Electronic Protected Health Information (ePHI) & Paper-Based Medical Records

Recorded Webinar available until April 30, 2018

Recorded Details »
26
Oct
2017
Recorded

Healthcare Due Diligence in Mergers & Acquisitions: The Who, What, Why & When

Recorded Webinar available until April 30, 2018

Recorded Details »
2
Nov
2017
Recorded

Continuous Home Care Guidelines & Utilization Review

Recorded Webinar available until May 31, 2018

Recorded Details »
9
Nov
2017
Recorded

Marketing: Compliant Practices for Hospice & Home Health

Recorded Webinar available until May 31, 2018

Recorded Details »
16
Nov
2017
Recorded

Improving CAHPS Hospice Survey Scores

Recorded Webinar available until May 31, 2018

Recorded Details »
5
Dec
2017
Recorded

Hospice Quality - Comprehensive Assessment Tool, Public Reporting & Star Rating

Recorded Webinar available until June 30, 2018

Recorded Details »
7
Dec
2017
Recorded

Honoring Veteran Program Partnerships

Recorded Webinar available until June 30, 2018

Recorded Details »
1
Jan
2018

2018 Volunteer Appreciation Event Package

Webinar Details »
9
Jan
2018

Emergency Preparedness Requirements for Hospice: Are You in Compliance?

Webinar Details »
11
Jan
2018

Hospice & Facilities Contractual Relationships: Actions to Take & Traps to Avoid

Webinar Details »
16
Jan
2018

Aligning Palliative Care Services in 2018: Latest Trends, Insights & Data

Webinar Details »
25
Jan
2018

Hospice 101: The Basics for New Staff

Webinar Details »
1
Feb
2018

Audits/ADRs: Is Your Documentation & Practice Able to Withstand Audit Scrutiny?

Webinar Details »
8
Feb
2018

Leadership Series: Driving Results in the Face of Change: Leadership in a Changing Healthcare Environment

Webinar Details »
15
Feb
2018

Bridging the Gap: Hospice & Palliative Care & Intellectual & Developmental Disabilities

Webinar Details »
20
Feb
2018

Excellence in Advance Care Planning

Webinar Details »
22
Feb
2018

Leadership Series: Driving Results in the Face of Change: Leading with Purpose

Webinar Details »
1
Mar
2018

Volunteer Manager Series: Expanding Volunteer Services Outside the Box & Meeting Your Five Percent Requirement

Webinar Details »
8
Mar
2018

Leadership Series: Driving Results in the Face of Change: The Mentor Leader

Webinar Details »
15
Mar
2018

Volunteer Manager Series: Asserting Your Value as a Volunteer Manager!

Webinar Details »
22
Mar
2018

Hospice Fraud & Audit Investigations: How to Prevent, Detect & Defend Against Them

Webinar Details »
29
Mar
2018

Is It Hospice, Home Health, or Palliative Care?

Webinar Details »
5
Apr
2018

Volunteer Manager Series: Raising the Bar for Volunteer Feedback: Surveys, Exit Interviews & Committee Involvement

Webinar Details »
10
Apr
2018

Hospice Policy Update: Where Are We & Where Are We Going?

Webinar Details »
12
Apr
2018

Social Media Policy Mistakes: Is Your Organization at Risk?

Webinar Details »
17
Apr
2018

Managing Client Expectations Realistically & Respectfully

Webinar Details »
19
Apr
2018

Prudent Hospice™ Approach to Live Discharge Series: Managing Live Discharges

Webinar Details »
26
Apr
2018

Key Strategies for a Successful Emergency Department Patient Transition Program

Webinar Details »
3
May
2018

Top Hospice Claims Risk Areas

Webinar Details »
10
May
2018

Prudent Hospice™ Approach to Live Discharge Series: Managing Unplanned Hospitalizations

Webinar Details »
15
May
2018

Building a Strong & Compliant Skilled Nursing Partnership

Webinar Details »
17
May
2018

Best Practices for Caring for Pediatric Hospice Patients

Webinar Details »
22
May
2018

Prudent Hospice™ Approach to Live Discharge Series: Evaluating & Planning for Discharge

Webinar Details »
24
May
2018

Surveys & Survey Preparation: A New Role for Compliance

Webinar Details »
7
Jun
2018

Key Strategies for Optimizing Hospice Revenue

Webinar Details »
14
Jun
2018

Deep Dive into Compliance Details Series: Part 1: Policy, Standards of Conduct, Program Administration, Training & More

Webinar Details »
28
Jun
2018

Deep Dive into Compliance Details Series: Part 2: Communication, Internal Monitoring, Disciplinary Guidelines & Corrective Actions

Webinar Details »
5
Jul
2018

Best Practices for Compliant Social Media Opportunities

Webinar Details »
12
Jul
2018

Social Worker & Chaplain Skills Series: Differentiating Grief from Depression

Webinar Details »
17
Jul
2018

Community Education & Outreach: Why Is This Critical for Your Agency?

Webinar Details »
26
Jul
2018

Social Worker & Chaplain Skills Series: Ethical Challenges in Palliative Sedation & End-of-Life Decisions

Webinar Details »
2
Aug
2018

Hospice Billing Series: Eligibility Requirements & Notice of Election

Webinar Details »
7
Aug
2018

Social Worker & Chaplain Skills Series: Ethical Challenges in Personal/Professional Boundaries, Supervision, Burnout & Self-Care

Webinar Details »
9
Aug
2018

Cultural Influences in End-of-Life Care: Appropriate Outreach

Webinar Details »
16
Aug
2018

Hospice Billing Series: Details of Medicare Claims Processing

Webinar Details »
30
Aug
2018

Hospice Billing Series: Face-to-Face, Hospice CAP, Palliative Care & HIS Requirements

Webinar Details »
6
Sep
2018

Recognizing & Overcoming Unconscious/Implicit Bias

Webinar Details »
13
Sep
2018

Compliance for Hospice Social Workers & Chaplains

Webinar Details »
20
Sep
2018

Electronic Compliance Rules, Policies & Best Practices for Email, Social Media, Mobile & Web Management

Webinar Details »
27
Sep
2018

A Compassionate Approach to Pediatric End-of-Life Care: Blending the Art & Science of End-of-Life Care

Webinar Details »
4
Oct
2018

Hot Topics in Hospice Payment & Quality Programming

Webinar Details »
11
Oct
2018

Honoring Veterans' Healthcare Decisions Series: Veterans, VA Benefit, Hospice & Palliative Care

Webinar Details »
18
Oct
2018

Why You Should Review PEPPER Reports

Webinar Details »
25
Oct
2018

Honoring Veterans' Healthcare Decisions Series: Hospice Team Engagement: Your Role in Making a Difference & Honoring the Veteran's Healthcare Decisions

Webinar Details »
1
Nov
2018

Hospice, Palliative Care & the Ever-Changing Hospice Landscape

Webinar Details »
6
Nov
2018

Customer Service & How to Deal with Difficult People

Webinar Details »
8
Nov
2018

Hospice Compare: Lessons Learned & What to Expect

Webinar Details »
15
Nov
2018

Power Partnerships & Growth Strategies in an Alternative Payment Model Environment

Webinar Details »
4
Dec
2018

How to Improve Your Hospice CAHPS Survey Scores

Webinar Details »
6
Dec
2018

Mobile Device Risks & Compliance Rules: Implementing Strategic BYOD & COPE Policies

Webinar Details »
13
Dec
2018

How to Create a Culture of Excellence from the Top Down

Webinar Details »