Printable Webinar Schedule

Series

2018 Leadership Series: Driving Results in the Face of Change

Series

2018 Volunteer Manager Series

Series

2018 Prudent Hospice™ Approach to Live Discharge Series

Series

2018 Deep Dive into Compliance Details Series

Series

2018 Social Worker & Chaplain Skills Series

Series

2018 Hospice Billing Series

Series

2018 Honoring Veterans' Healthcare Decisions Series

Recorded
Webinar

Developing “Take-Charge” Managers

Recorded
Webinar

Managing Client Expectations

Recorded
Webinar

“I’m Sorry to Hear That…” Proven Service Recovery Techniques

Recorded
Webinar

Hospice & Palliative Care: Essentials of Information Security & Privacy

Recorded
Webinar

My Life, My Choice: Navigating the Challenges of End-of-Life Decision-Making

Recorded
Webinar

Program Management: Core Volunteer Manager Competencies

Recorded
Webinar

From Touchy to Touching: Talking About the Dying Process

Recorded
Webinar

Recruitment & Retention: Volunteer Engagement

Recorded
Webinar

Compassion Fatigue: Managing Caregiver Stress

Recorded
Webinar

Ethical Issues: Professional Boundaries & Pitfalls for Hospices

Recorded
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Education/Training: Ensuring Prepared & Confident Volunteers

Recorded
Webinar

Volunteers Everywhere You Look! Raising the Bar for Care & Services with Volunteers

Recorded
Webinar

Ethics & Leadership: Raising the Bar for Hospice Volunteerism

Recorded
Webinar

Helplessness & Hopelessness: The Volunteer Role in Finding Meaning

Recorded
Webinar

Taking Volunteer Communication Skills to the Next Level

Recorded
Webinar

Is That Really True? Taking a Second Look at Long-Held Hospice Myths & Inconsistencies

Recorded
Webinar

Compliance for Hospice Volunteer Staff

Recorded
Webinar

Mistakes Happen! Cultivating Skills Necessary for Recovery

Recorded
Webinar

Working with People from Different Cultures & with Different Beliefs

Recorded
Webinar

When People Want to Talk About Dying

Recorded
Webinar

How HIPAA Impacts Email & Text Messaging: Communicating with & About Patients in Compliance with HIPAA

Recorded
Webinar

Hospice 101: The Basics for New Staff

Recorded
Webinar

Focus on Volunteers: Multi-Generational Perspectives, Programming & Services

Recorded
Webinar

Monitoring Employees' Work-Related & Personal Social Media: Why? How? Is It Legal & Ethical?

Recorded
Webinar

Common Hospice Diseases & Conditions: An Overview for Hospice Volunteers

Recorded
Webinar

Pain & Symptom Management: The Hospice Volunteer Perspective

Recorded
Webinar

Volunteering with Patients Who Have Alzheimer’s Disease & Dementia

Recorded
Webinar

Universal Precautions & Hand Washing for Hospice Volunteers

Recorded
Webinar

Continuous Home Care Guidelines & Utilization Review

Recorded
Webinar

Marketing: Compliant Practices for Hospice & Home Health

Recorded
Webinar

Improving CAHPS Hospice Survey Scores

Recorded
Webinar

Hospice Quality - Comprehensive Assessment Tool, Public Reporting & Star Rating

Recorded
Webinar

Honoring Veteran Program Partnerships

Recorded
Webinar

2018 Volunteer Appreciation Event Package

Recorded
Webinar

Emergency Preparedness Requirements for Hospice: Are You in Compliance?

Recorded
Webinar

Hospice & Facilities Contractual Relationships: Actions to Take & Traps to Avoid

Recorded
Webinar

Aligning Palliative Care Services in 2018: Latest Trends, Insights & Data

Recorded
Webinar

Hospice 101: The Basics for New Staff

Recorded
Webinar

Audits/ADRs: Is Your Documentation & Practice Able to Withstand Audit Scrutiny?

Recorded
Webinar

Leadership Series: Driving Results in the Face of Change: Leadership in a Changing Healthcare Environment

Recorded
Webinar

Bridging the Gap: Hospice & Palliative Care & Intellectual & Developmental Disabilities

Recorded
Webinar

Excellence in Advance Care Planning

Recorded
Webinar

Leadership Series: Driving Results in the Face of Change: Leading with Purpose

Recorded
Webinar

Volunteer Manager Series: Expanding Volunteer Services Outside the Box & Meeting Your Five Percent Requirement

Recorded
Webinar

Leadership Series: Driving Results in the Face of Change: The Mentor Leader

Recorded
Webinar

Volunteer Manager Series: Asserting Your Value as a Volunteer Manager!

Recorded
Webinar

Hospice Fraud & Audit Investigations: How to Prevent, Detect & Defend Against Them

Recorded
Webinar

Is It Hospice, Home Health, or Palliative Care?

Recorded
Webinar

Volunteer Manager Series: Raising the Bar for Volunteer Feedback: Surveys, Exit Interviews & Committee Involvement

Recorded
Webinar

Hospice Policy Update: Where Are We & Where Are We Going?

Recorded
Webinar

Social Media Policy Mistakes: Is Your Organization at Risk?

Recorded
Webinar

Managing Client Expectations Realistically & Respectfully

Recorded
Webinar

Prudent Hospice™ Approach to Live Discharge Series: Managing Live Discharges

Recorded
Webinar

Key Strategies for a Successful Emergency Department Patient Transition Program

Recorded
Webinar

Top Hospice Claims Risk Areas

Recorded
Webinar

Prudent Hospice™ Approach to Live Discharge Series: Managing Unplanned Hospitalizations

Recorded
Webinar

Building a Strong & Compliant Skilled Nursing Partnership

Recorded
Webinar

Best Practices for Caring for Pediatric Hospice Patients

Tuesday
May 22
2018

Prudent Hospice™ Approach to Live Discharge Series: Evaluating & Planning for Discharge

Thursday
May 24
2018

Surveys & Survey Preparation: A New Role for Compliance

Thursday
Jun 7
2018

Key Strategies for Optimizing Hospice Revenue

Thursday
Jun 14
2018

Deep Dive into Compliance Details Series: Part 1: Policy, Standards of Conduct, Program Administration, Training & More

Thursday
Jun 28
2018

Deep Dive into Compliance Details Series: Part 2: Communication, Internal Monitoring, Disciplinary Guidelines & Corrective Actions

Thursday
Jul 5
2018

Best Practices for Compliant Social Media Opportunities

Thursday
Jul 12
2018

Social Worker & Chaplain Skills Series: Differentiating Grief from Depression

Tuesday
Jul 17
2018

Community Education & Outreach: Why Is This Critical for Your Agency?

Thursday
Jul 26
2018

Social Worker & Chaplain Skills Series: Ethical Challenges in Palliative Sedation & End-of-Life Decisions

Thursday
Aug 2
2018

Hospice Billing Series: Eligibility Requirements & Notice of Election

Tuesday
Aug 7
2018

Social Worker & Chaplain Skills Series: Ethical Challenges in Personal/Professional Boundaries, Supervision, Burnout & Self-Care

Thursday
Aug 9
2018

Cultural Influences in End-of-Life Care: Appropriate Outreach

Thursday
Aug 16
2018

Hospice Billing Series: Details of Medicare Claims Processing

Thursday
Aug 30
2018

Hospice Billing Series: Face-to-Face, Hospice CAP, Palliative Care & HIS Requirements

Thursday
Sep 6
2018

Recognizing & Overcoming Unconscious/Implicit Bias

Thursday
Sep 13
2018

Compliance for Hospice Social Workers & Chaplains

Thursday
Sep 20
2018

Electronic Compliance Rules, Policies & Best Practices for Email, Social Media, Mobile & Web Management

Thursday
Sep 27
2018

A Compassionate Approach to Pediatric End-of-Life Care: Blending the Art & Science of End-of-Life Care

Thursday
Oct 4
2018

Hot Topics in Hospice Payment & Quality Programming

Thursday
Oct 11
2018

Honoring Veterans' Healthcare Decisions Series: Veterans, VA Benefit, Hospice & Palliative Care

Thursday
Oct 25
2018

Honoring Veterans' Healthcare Decisions Series: Hospice Team Engagement: Your Role in Making a Difference & Honoring the Veteran's Healthcare Decisions

Thursday
Nov 1
2018

Hospice, Palliative Care & the Ever-Changing Hospice Landscape

Tuesday
Nov 6
2018

Customer Service & How to Deal with Difficult People

Thursday
Nov 8
2018

Hospice Compare: Lessons Learned & What to Expect

Thursday
Nov 15
2018

Power Partnerships & Growth Strategies in an Alternative Payment Model Environment

Tuesday
Dec 4
2018

How to Improve Your Hospice CAHPS Survey Scores

Thursday
Dec 6
2018

Mobile Device Risks & Compliance Rules: Implementing Strategic BYOD & COPE Policies

Thursday
Dec 13
2018

How to Create a Culture of Excellence from the Top Down

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We provide hospice webinars on compliance, regulations, volunteer management, human resources, ICD-10, billing, post-acute care & other topics, join our mailing list.