Reimagining Your Patient & Family Experience
On-Demand Webinar
StreamedAug 9, 2024Duration90 minutes
- Unlimited & shareable access starting
two business days after live stream - Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Due to a family emergency, this webinar has been rescheduled from July 30, 2024 to Friday, August 9, 2024. Thank you for your understanding.
Fasten your seat belt and hold on! This presentation will challenge
traditional thinking and open new doors to go from good to great. Learn from
industries outside healthcare about building a superior customer experience – leading
to better treatment compliance and clinical outcomes. Use the information
gained in this session to strive for excellence!
AFTER THIS
WEBINAR YOU’LL BE ABLE TO:
- Explain how the quest for service excellence translates into enhanced patient and family experiences
- Distinguish how exceptional service impacts your mission and business objectives
- Define the essential elements for the first 24 hours of a patient and family being on service
- Use profound knowledge from outside the healthcare industry to learn new service excellence approaches and strategies
- Explain how to create a superior patient and family experience
WEBINAR DETAILS
Hospice and home care agencies are discovering that
superior customer service experiences lead to increased satisfaction, which, in
turn, brings greater compliance with treatments and clinical outcomes. And,
sometimes important lessons are learned from outside the healthcare industry.
Join
us to learn the essential elements needed to strengthen patient and family experiences.
It’s critical to understand the importance of handling an inquiry call, the
first 24 hours of being on service, and how to innovate your delivery system to
drive excellence. In short, there are strong mission and business reasons to
focus on creating an improved patient and family experience.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Hospice
WHO SHOULD ATTEND?
This informative session
is a must for owners, executive directors, administrators, clinical leadership,
business development professionals, and directors of quality and education.
TAKE-AWAY TOOLKIT
- Training log
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided, however there are no pre-approved CEs associated with this webinar
NOTE: All materials are subject to copyright.
Transmission, retransmission, or republishing of any webinar to other
institutions or those not employed by your institution is prohibited. Print
materials may be copied for eligible participants only.
Presented By
Hospice Advisors
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