Quick Insight: 2 Tactics That Will Increase Your CAHPS Scores

This Quick Insight is a clip from the on-demand webinar,  This episode is a clip from Susan Keane Banker's on-demand webinar, 22 Tactics to Increase Your CAHPS Scores in 2022. It covers two tactics that Susan has identified to help increase your hospice agency's CAHPS scores. 

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Susan Keane Baker, the author of Managing Patient Expectations, is a dynamic speaker known for providing practical techniques that can be implemented quickly. A former hospital vice president, Susan attained the designation of Fellow of the American Society for Healthcare Risk Management. 

She has served as a member of the Board of Examiners for the Malcom Baldrige National Quality Award and is currently a Commissioner on the Connecticut State Commission on Medicolegal Investigations. Susan also teaches an annual risk management seminar for Quinnipiac University.

Visit Susan's page for her library of upcoming and on-demand webinars!