This Quick Insight is a clip from the on-demand webinar,  This episode is a clip from Susan Keane Banker's on-demand webinar, 22 Tactics to Increase Your CAHPS Scores in 2022. It covers two tactics that Susan has identified to help increase your hospice agency's CAHPS scores. 

Don't forget to subscribe to the  Essential Insights: A Podcast for Healthcare Professionals on Apple Podcasts, Google Podcasts, Spotify, Overcast, or wherever you listen to podcasts. 

Susan Keane Baker, the author of Managing Patient Expectations, is a dynamic speaker known for providing practical techniques that can be implemented quickly. A former hospital vice president, Susan attained the designation of Fellow of the American Society for Healthcare Risk Management. 

She has served as a member of the Board of Examiners for the Malcom Baldrige National Quality Award and is currently a Commissioner on the Connecticut State Commission on Medicolegal Investigations. Susan also teaches an annual risk management seminar for Quinnipiac University.

Visit Susan's page for her library of upcoming and on-demand webinars!