2026 Hospice Clinical Manager Best Practice Series

Lead through change. Strengthen quality. Improve hospice outcomes. This webinar will equip hospice clinical managers to navigate FY2027 updates, monitor HQRP compliance, strengthen emergency and infection control practices, and lead teams with confidence.

In this session of the best practice series, we’ll focus on hospice team management. Explore the roles and responsibilities of all required team members, including the hospice aide, and learn how to conduct effective IDTs to review and update the Plan of Care while avoiding common survey deficiencies. Topics will include competencies, oversight, productivity, reporting and agency reports, and managing difficult conversations. Gain practical strategies for day-to-day hospice operations that help clinical managers implement best practices and achieve optimal agency outcomes.

This informative session will thoroughly review hospice admissions and Medicare hospice eligibility, highlighting the required documentation. Special focus will be given to critical survey and medical documentation review areas, including guidance for documenting terminality versus chronic disease. A simplified breakdown of LCDs and tools to support terminality will be presented. We’ll cover the Plan of Care — frequently cited during survey — along with assessments, re-assessments, certifications, re-certifications, and what "not" to document. Management of hospice aide and homemaker services according to regulations will also be discussed.