Navigating Difficult Conversations with Confidence & Compassion

Home Care Home Health Hospice Palliative Care Directors

On-Demand Webinar

StreamedMay 8, 2025Duration60 minutes

Unlimited & shareable access starting
two business days after live stream
Available on desktop, mobile & tablet devices 24/7
Take-away toolkit
Ability to download webinar video
Presenter's contact info for questions

See Registration Options

Difficult conversations are just that – difficult.

They are also challenging, taxing, unnerving, and anxiety inducing! But what if you could morph those awkward conversations into “uncertainty” rather than “struggle”? What if you could reroute people’s hesitancy to give feedback and overcome their stumbling blocks? Whether you're coaching a team member, addressing performance concerns, or delivering constructive feedback, this presentation will be invaluable.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Identify and overcome barriers to feedback
Effectively navigate three common feedback reactions
Use three structured feedback models to ensure clarity, fairness, and impact
Open and close conversations using practical scripts that foster trust and understanding
Approach conversations with confidence and compassion

WEBINAR DETAILS

This insightful webinar will reframe the idea of "difficult" conversations as moments of uncertainty rather than struggle. It will explore why leaders often hesitate to give feedback and address how to overcome the most common barriers. Join us for a dive into the three most common responses to feedback — denial, rationalization, and emotion — and learn effective navigation strategies. Participants will get practical scripts for opening and closing challenging conversations, ensuring clarity and impact. In addition, three proven feedback models will be introduced to serve as a guide, helping leaders communicate with confidence, empathy, and effectiveness. This timeless topic will equip you with the tools to turn uncertainty into opportunity.

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

Hospice
Home Health
Home Care
Palliative Care

WHO SHOULD ATTEND?

This informative session is best suited for leaders, supervisors, and managers.

TAKE-AWAY TOOLKIT

Resource list
Feedback model guide
Training log
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar

NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.