Printable Webinar Schedule

Series

2018 Leadership Series: Driving Results in the Face of Change

Series

2018 Volunteer Manager Series

Series

2018 Prudent Hospice™ Approach to Live Discharge Series

Series

2018 Deep Dive into Compliance Details Series

Series

2018 Social Worker & Chaplain Skills Series

Series

2018 Hospice Billing Series

Series

2018 Honoring Veterans' Healthcare Decisions Series

Recorded
Webinar
1/7/14

Developing “Take-Charge” Managers

Recorded
Webinar
4/10/14

Managing Client Expectations

Recorded
Webinar
7/10/14

“I’m Sorry to Hear That…” Proven Service Recovery Techniques

Recorded
Webinar
7/24/14

Hospice & Palliative Care: Essentials of Information Security & Privacy

Recorded
Webinar
10/23/14

My Life, My Choice: Navigating the Challenges of End-of-Life Decision-Making

Recorded
Webinar
2/5/15

Program Management: Core Volunteer Manager Competencies

Recorded
Webinar
2/24/15

From Touchy to Touching: Talking About the Dying Process

Recorded
Webinar
4/2/15

Recruitment & Retention: Volunteer Engagement

Recorded
Webinar
4/23/15

Compassion Fatigue: Managing Caregiver Stress

Recorded
Webinar
5/28/15

Ethical Issues: Professional Boundaries & Pitfalls for Hospices

Recorded
Webinar
6/4/15

Education/Training: Ensuring Prepared & Confident Volunteers

Recorded
Webinar
8/6/15

Volunteers Everywhere You Look! Raising the Bar for Care & Services with Volunteers

Recorded
Webinar
10/1/15

Ethics & Leadership: Raising the Bar for Hospice Volunteerism

Recorded
Webinar
1/1/16

Helplessness & Hopelessness: The Volunteer Role in Finding Meaning

Recorded
Webinar
1/1/16

Taking Volunteer Communication Skills to the Next Level

Recorded
Webinar
5/26/16

Is That Really True? Taking a Second Look at Long-Held Hospice Myths & Inconsistencies

Recorded
Webinar
6/23/16

Compliance for Hospice Volunteer Staff

Recorded
Webinar
11/3/16

Mistakes Happen! Cultivating Skills Necessary for Recovery

Recorded
Webinar
1/1/17

When People Want to Talk About Dying

Recorded
Webinar
1/1/17

Working with People from Different Cultures & with Different Beliefs

Recorded
Webinar
1/5/17

How HIPAA Impacts Email & Text Messaging: Communicating with & About Patients in Compliance with HIPAA

Recorded
Webinar
1/26/17

Hospice 101: The Basics for New Staff

Recorded
Webinar
4/27/17

Focus on Volunteers: Multi-Generational Perspectives, Programming & Services

Recorded
Webinar
7/20/17

Monitoring Employees' Work-Related & Personal Social Media: Why? How? Is It Legal & Ethical?

Recorded
Webinar
9/1/17

Common Hospice Diseases & Conditions: An Overview for Hospice Volunteers

Recorded
Webinar
9/5/17

Pain & Symptom Management: The Hospice Volunteer Perspective

Recorded
Webinar
9/6/17

Volunteering with Patients Who Have Alzheimer’s Disease & Dementia

Recorded
Webinar
9/13/17

Universal Precautions & Hand Washing for Hospice Volunteers

Recorded
Webinar
1/1/18

2018 Volunteer Appreciation Event Package

Recorded
Webinar
4/5/18

Volunteer Manager Series: Raising the Bar for Volunteer Feedback: Surveys, Exit Interviews & Committee Involvement

Recorded
Webinar
4/10/18

Hospice Policy Update: Where Are We & Where Are We Going?

Recorded
Webinar
4/12/18

Social Media Policy Mistakes: Is Your Organization at Risk?

Recorded
Webinar
4/17/18

Managing Client Expectations Realistically & Respectfully

Recorded
Webinar
4/19/18

Prudent Hospice™ Approach to Live Discharge Series: Managing Live Discharges

Recorded
Webinar
4/26/18

Key Strategies for a Successful Emergency Department Patient Transition Program

Recorded
Webinar
5/3/18

Top Hospice Claims Risk Areas

Recorded
Webinar
5/10/18

Prudent Hospice™ Approach to Live Discharge Series: Managing Unplanned Hospitalizations

Recorded
Webinar
5/15/18

Building a Strong & Compliant Skilled Nursing Partnership

Recorded
Webinar
5/17/18

Best Practices for Caring for Pediatric Hospice Patients

Recorded
Webinar
5/22/18

Prudent Hospice™ Approach to Live Discharge Series: Evaluating & Planning for Discharge

Recorded
Webinar
5/24/18

Surveys & Survey Preparation: A New Role for Compliance

Recorded
Webinar
6/7/18

Key Strategies for Optimizing Hospice Revenue

Recorded
Webinar
6/14/18

Deep Dive into Compliance Details Series: Part 1: Policy, Standards of Conduct, Program Administration, Training & More

Recorded
Webinar
6/28/18

Deep Dive into Compliance Details Series: Part 2: Communication, Internal Monitoring, Disciplinary Guidelines & Corrective Actions

Recorded
Webinar
7/5/18

Best Practices for Compliant Social Media Opportunities

Recorded
Webinar
7/12/18

Social Worker & Chaplain Skills Series: Differentiating Grief from Depression

Recorded
Webinar
7/17/18

Community Education & Outreach: Why Is This Critical for Your Agency?

Recorded
Webinar
7/26/18

Social Worker & Chaplain Skills Series: Ethical Challenges in Palliative Sedation & End-of-Life Decisions

Recorded
Webinar
8/2/18

Hospice Billing Series: Eligibility Requirements & Notice of Election

Recorded
Webinar
8/7/18

Social Worker & Chaplain Skills Series: Ethical Challenges in Personal/Professional Boundaries, Supervision, Burnout & Self-Care

Recorded
Webinar
8/9/18

Cultural Influences in End-of-Life Care: Appropriate Outreach

Recorded
Webinar
8/16/18

Hospice Billing Series: Details of Medicare Claims Processing

Recorded
Webinar
8/30/18

Hospice Billing Series: Face-to-Face, Hospice CAP, Palliative Care & HIS Requirements

Recorded
Webinar
9/6/18

Recognizing & Overcoming Unconscious/Implicit Bias

Recorded
Webinar
9/13/18

Compliance for Hospice Social Workers & Chaplains

Recorded
Webinar
9/18/18

Trauma & Hospice: Awareness & Community Responses

Recorded
Webinar
9/20/18

Electronic Compliance Rules, Policies & Best Practices for Email, Social Media, Mobile & Web Management

Recorded
Webinar
9/27/18

A Compassionate Approach to Pediatric End-of-Life Care: Blending the Art & Science of End-of-Life Care

Recorded
Webinar
10/2/18

Writing & Updating Your Emergency Preparedness Plan

Recorded
Webinar
10/4/18

Hot Topics in Hospice Payment & Quality Programming

Recorded
Webinar
10/11/18

Honoring Veterans' Healthcare Decisions Series: Veterans, VA Benefit, Hospice & Palliative Care

Recorded
Webinar
10/18/18

Why You Should Review PEPPER Reports

Thursday
Oct 25
2018

Honoring Veterans' Healthcare Decisions Series: Hospice Team Engagement: Your Role in Making a Difference & Honoring the Veteran's Healthcare Decisions

Thursday
Nov 1
2018

Hospice, Palliative Care & the Ever-Changing Hospice Landscape

Tuesday
Nov 6
2018

Customer Service & How to Deal with Difficult People

Thursday
Nov 8
2018

Hospice Compare: Lessons Learned & What to Expect

Thursday
Nov 15
2018

Power Partnerships & Growth Strategies in an Alternative Payment Model Environment

Tuesday
Dec 4
2018

How to Improve Your Hospice CAHPS Survey Scores

Thursday
Dec 6
2018

Mobile Device Risks & Compliance Rules: Implementing Strategic BYOD & COPE Policies

Thursday
Dec 13
2018

How to Create a Culture of Excellence from the Top Down

Thursday
Dec 20
2018

Targeted Probe & Educate Update: Lessons Learned & Best Practices

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We provide hospice webinars on compliance, regulations, volunteer management, human resources, ICD-10, billing, post-acute care & other topics, join our mailing list.