Upcoming Webinars

De-escalating Volatile Situations with Clients & Coworkers

PIPs: Developing Effective Performance Improvement Projects

AI Companions for Elder Care: How They Think & How They Can Help

Preparing Family Caregivers for the Death and Bereavement Experience

Understanding a Child's Reaction to Illness & Death

How One-on-One Employee Meetings Drive Performance & Engagement 

Palliative Care Part 1: Is a Community-Based Program Right for Your Agency?

Family Estrangement & Peacemaking for Home Health & Hospice Patients

Hospice Social Workers Part 2: Obstacles: Time, Dementia-Related Diagnoses & Insufficient Hospice-Specific Skills

Palliative Care Part 2: Designing & Implementing a Community-Based Program

Hospice Documentation at Every Phase & Level of Care

Mindfulness & Deep Listening as Counseling Techniques

New Compensation & Accountability Models for Hospice Marketing Representatives

Emotional Intelligence Part 4: Relationship Management (Complimentary)

Senior Living Communities: Building a Superior Growth Strategy

Hospice 101: Understanding Medicare Hospice Eligibility & Admission Requirements

Creating New & Innovative Services with Volunteers

Navigating the Hospice Cap: Strategies for Compliance & Financial Stability

Medical Aid in Dying or Death with Dignity: Requirements, Policy & Process

Hospice Eligibility & Skillful Documentation

Hospice Medical Director, Hospice Physicians, Physician Designee, NP, PA & IDT/IDG

The Silent Superpower: Why Great Leaders Listen First

Your Guide to QAPI Success Part 1: The QAPI 360 Program Intro & Overview

Lessons Learned from HOPE Tool Implementation

ChatGPT Risks & Rules for Healthcare HR Pros: Using AI Without Triggering Discrimination Claims

Hospice Nurses & Hospice Aides

Volunteer Recruitment & Training

Your Guide to QAPI Success Part 2: Laying the Foundation: Data Collection & Tracking for Meaningful PI

Developing a Workplace Violence Program

Lemons to Lemonade: Maintaining a Positive Attitude in Tough Situations

The Motivated Sales Rep: Coaching with Clarity, Empathy & Impact

Social Workers, MFTs, MHCs, Chaplains & Spiritual Caregivers

Confronting Your Own Emotional Responses When Caring for the Seriously Ill

Your Guide to QAPI Success Part 3: Performance Improvement with Practical Data Interpretation

Developing, Updating & Implementing an Effective Hospice Plan of Care

Artificial Intelligence (AI) Risks & Rules for Healthcare: Using ChatGPT Without Violating HIPAA, Patient Privacy, or the Law

Self-Aware, Self-Assured: The First Step to Unstoppable Leadership (Complimentary)

Hospice Volunteer Program Roles, Requirements, Recruitment & More

Hope Is Not a Strategy

Driving Growth & Quality Through Family Caregiver Communication

Volunteer Inservices & Support: Overlooked Retention Opportunities

Your Guide to QAPI Success Part 4: Beyond the Basics: Building PIPs That Stick & Succeed

Hospice Bereavement Program Structure, POCs, Risks & Best Practices

Business Writing in the Age of AI: Risks & Rules for AI Writing Tools

Developing Hospice Care Plans That Meet Regulatory Requirements

Communication, Professionalism, Respect: Creating the Best Relationships

Medicare Audit Survival: What to Do When the Review Notice Arrives for TPE, ARD & SMRC

Documentation to Support Terminality & Meet Guidelines & Regulations

Leave the Drama for Hollywood: Eliminating Gossip, Negativity & Mistrust in the Workplace

Free DEMO: Online Volunteer Training Program