How Language Influences Outcomes: What We Say Versus How We Say It

Healthcare workers often use two types of language, “backstage” and “bedside.” Typically, how staff speak about situations in the office is not how they talk with clients – or is it? “Your husband is terminally ill.” “Your wife is actively dying.” Are you certain the audience being addressed knows what is being discussed? What about when coworkers say, “This is a difficult family”? What does that mean and what are we to do about it? Improve the level of care with this worthwhile webinar that will look at ways to communicate more effectively both backstage and at the bedside.

This informative webinar is designed for all interdisciplinary team members, including social workers, chaplains, physicians, nurses, bereavement professionals, therapists, and volunteer managers. Professionals in management and leadership positions will also benefit from attending.