Frequently Asked Questions

To access your webinar, please log into your User Portal in the top right corner of our website or click here to log in. Please click on the Forgot your password? button if you do not recall your password. It will send you a link to create a new password.

If you do not see the webinar on the main screen of your User Portal dashboard, click on the Webinar Library tab. Then click on the Access Webinar button for the training you want to view, and you will be redirected to your webinar. All take-away items included with the training are located on the right side of the screen and will be available on the day of the live webinar.

While checking out, you can choose to add additional users by entering their name and email by using the Add Person button at the end of the checkout process. They will receive a link asking them to either sign in or create an account (if they haven’t registered on our site) to claim the shared webinar.

You can also send access to a webinar through your user portal. To share from your user portal, you must first log in. Then click on the User Portal button in the upper right-hand corner. If you aren’t seeing the webinar you want to share from the User Portal main screen, go to your Webinar Library. Find the webinar you want to share and use the Share Webinar button. They will receive the same email asking them to either sign in or create an account to claim the shared link.

You should have received an email saying Claim Webinar. This link will redirect you to our website where it will prompt you to login to your account or create a new account. After logging in, please click on the Claim Webinar button. Live webinar links are available 30 minutes before the start of the webinar and on-demand webinars are available to view two business days after the live event.

You can also log into your User Portal to claim shared webinars without the access email. Simply log in or create an account here. Click on User Portal in the top right corner. You will be directed to your user dashboard where you can click on the Claim Webinar notification.

Please click here to view a short video overview of how to claim your webinar.

The Webinar Network partners with your state association, however, you will need to register on our website as well because we are a separate organization. You can register a new account by clicking Sign In and filling out the new account information.  If you are already registered with the Webinar Network, you can reset your password at sign in by using the Forgot Password button.

If you only purchased the live webinar, please contact us at (406) 442-2585 or support@eewebinarnetwork.com and we will switch your order to the on-demand option or refund your purchase.

We allow unlimited connections within your organization for both live and on-demand webinars.

For the live webinar, we suggest using Google Chrome or Firefox. Microsoft Edge or Safari do work, however, users can experience issues with the browsers loading additional streams such as audio and video. Please use the most up-to-date version of your preferred browser. If attending via tablet or phone, you can launch the webinar from a web browser on your mobile device; no app is needed.

Yes! The dial-in information is listed in Q&A section in the webinar room or reach out to us in advance at (406) 442-2585 or support@eewebinarnetwork.com.

No, on-demand webinars never expire. You can access them anytime from your User Portal. You can also create a training folder and download the on-demand webinar to your local computer for offline viewing.

Our webinars are not pre-approved for continuing education. However, you can download the certificate of attendance, the webinar description, and the slides from your Take-Away Toolkit and submit these items to your state credit-issuing agency to see if it meets the agency’s qualifications. If you are trying to obtain CPE, you will need to print the attendance certificate and the description from the user portal and submit to the CPE agency for credits. However, if you want it on file for regulators, you can keep it in your HR file.

Subscription Tokens never expire! To view how many tokens you have left, please log in to your User Portal. Under Subscription Tokens, you can view your token ID (you can share this with other users, and they can manually add it to purchase webinars). It will tell you how many tokens are available, as well as the applicable type of webinar. Once all tokens have been used, you will no longer see them on this screen.

To redeem tokens, add the webinar(s) to your cart and continue to check out. Under subtotal it will say: Have token or coupon? Apply Now. Click on the Apply Now button. Next to the webinar, there is a Use Token button. Click on this and a little pop-up box will appear. Select the token and it will be applied to your order.

Please click here to view the Online Volunteer Training Program FAQs.