Online Volunteer Training Program

Train all of your new volunteers for one annual fee. No seat limits, no added costs, no worries.

Volunteers can complete required training anytime 24/7, from a laptop, tablet, or mobile device*. Training can begin immediately resulting in a faster, more efficient onboarding process.

What’s included with the Volunteer Training Program (VTP):

Six interactive training modules led by industry expert Gary Gardia
End-of-module quizzes to test and reinforce volunteer content retention
Handouts for volunteers, including links to external resources, videos, and articles
A volunteer manager dashboard and manager guide to kick start your use of the online training program
Three Bonus Modules: Volunteering in the Facility Setting, Universal Precautions & Hand Washing for Hospice Volunteers, and Volunteering with Patients Who Have Alzheimer’s Disease and Dementia
Helpful and friendly customer support from the webinar network team for a stress-free program implementation at your hospice
NEW - the ability to share the course with other volunteer managers and coordinators

This 6-module course covers the categories outlined by Medicare for volunteer training, including:

Hospice History, Philosophy, Services & Goals
Dying, Death, Grief & Bereavement: Patient/Family Coping Mechanisms, Psychological Issues & the Time of Death
Family Systems, Dynamics & Rights
Communication & Active Listening
Additional Insights & Skill Demonstrations
Boundaries, HIPAA, Documentation, Self-Care & Summary
Plus three additional Bonus Modules (Volunteering in the Facility Setting, Universal Precautions & Hand Washing for Hospice Volunteers, and Volunteering with Patients Who Have Alzheimer's Disease and Dementia)

VTP Trial

If you would like a trial of the program, please contact us at support@eewebinarnetwork.com or (406) 442-2585.

Common FAQs

Watch a video walking you through the training program as a volunteer manager.

1. How much does the Volunteer Training Program cost and what is included with my annual subscription?

The cost of the program is an annual price of $800. The subscription gives you access to train an unlimited number of volunteers. There are no added costs and no penalties for early renewal. Your subscription to the program includes:

6 interactive training modules led by industry expert Gary Gardia
End-of-module quizzes to test and reinforce volunteer content retention
Handouts for volunteers, including links to external resources, videos, and articles
A Volunteer Manager Dashboard and guide to kick start your use of the online training program
Three bonus modules for new and current volunteers
Helpful and friendly customer support from the Webinar Network team for a stress-free program implementation at your hospice

2. What training topics are covered in the Volunteer Training Program?

This 6-module course covers the following categories as outlined by Medicare for volunteer training:

Hospice History, Philosophy, Services & Goals
Dying, Death, Grief & Bereavement: Patient/Family Coping Mechanisms, Psychological Issues & the Time of Death
Family Systems, Dynamics & Rights
Communication & Active Listening
Additional Insights & Skill Demonstrations
Boundaries, HIPAA, Documentation, Self-Care & Summary

3. Am I able to add or delete volunteers from the training program throughout my subscription?

Volunteers can be added at any time and have unlimited access to the training with an active subscription. Volunteers may also be deleted at any time. Volunteer managers can re-send training links as needed.

4. How does my volunteer receive the training program?

After adding the volunteers, they receive an email with a unique link to the training program, which can be accessed anytime, 24/7 from their PC, laptop, iPhone, iPad, or other mobile device.

*5. What are the preferred web browsers and do volunteers need to download anything to access the training?

We recommend using the most up-to-date version of Google Chrome, Microsoft Edge, or Firefox to access the training from the volunteer’s computer, tablet, iPad, or phone. Safari users can experience web browser issues. If the volunteer is using a tablet or phone no app is needed, they will simply launch the program in a web browser.

6. How many times can my volunteer review the training modules and handout materials?

Volunteers can revisit the modules as they go through the program and even re-watch modules after completing the quizzes or finishing the entire program. The handout and supplemental materials are available to download, print, and revisit by the volunteer and manager to use for reference and reinforcement of the volunteer’s training.

7. How do I know when my volunteer has completed a training?

After completing each module quiz, the system marks the module complete and generates an email to the volunteer manager indicating the participant’s progress. The manager can set preferences to receive updates after each participant completes a module or when they complete the program.

8. Does the tracking portion include quizzes? If so, are those electronically graded?

As a manager, you can track when a volunteer completes a module and quiz. The quiz is electronically graded to indicate a pass/fail grade and the volunteer is encouraged, through multiple tries, to select the correct answer for each question. When the correct answer is selected, the volunteer is given a brief response as to why it is correct.

Volunteer managers can print the quizzes, with answers, for each module from the Manager Resources. If you choose, you can then review the quizzes with the volunteer.

9. Can the volunteer manager/coordinator access all training materials?

The subscription includes access to all training materials in the Manager Resources. You can view the course as a participant by clicking on the View Course button in the Manager Dashboard.

10. I have more than one volunteer manager/coordinator responsible for volunteers.

You can share the course with multiple managers using the share course button. The staff member you shared the course with will be prompted to either login to their user portal on our site, or they will need to create a new account if they do not have an existing one. Each staff member with access to the course will see the same exact program as the main manager but they will have their own login credentials.

We’ve made it easy for managers/coordinators to sort and group volunteers to track their progress. The Volunteer Manager’s Dashboard allows you to segment your volunteers using groups (i.e., Group A, Group B, etc.). You can assign a volunteer to a group during registration or edit any volunteer previously registered. You can also view volunteers by their assigned group. They are sorted alphabetically, by last name, making it easier for you to track the progress of your volunteers.

There are two main tabs that volunteers are sorted into as well. The first tab in the Volunteer Manager Dashboard is for “Active Volunteers” who still need to complete the program, once they complete their training they are automatically moved into the “Completed Volunteers” tab for easier viewing/sorting.

11. Is there supplemental training for this program?

Included with the annual subscription are three bonus modules for supplemental training for volunteers. Bonus Module 1 – Volunteering in the Facility Setting, Bonus Module 2 – Universal Precautions & Hand Washing for Hospice Volunteers, and Bonus Module 3 – Volunteering with Patients Who Have Alzheimer’s Disease & Dementia. These can be assigned as needed to new or current volunteers.

Presented By

Gary Gardia