Re-Examining Boundaries: When to Step Forward or Back

So often a team member might be described as “difficult,” “ineffective,” or problematic” when in fact they are experiencing some form of burnout. End-of-life care requires specific skill sets for all team members and just because someone has a license or experience in a related field does not mean they will feel comfortable or adequate working in hospice or palliative care. Feelings of inadequacy can quickly lead to a dynamic called “learned helplessness” and/or a sense of burnout – which in turn can lead to problematic behaviors. It is imperative for managers and team members to have a thorough understanding of burnout and empathy fatigue and the knowledge and skills necessary to turn it around.

This informative session is designed for the leadership team, managers, and team members, including nursing assistants and volunteers.