Ensure Compliance with an Outstanding Hospice Competency Program
Ensure Compliance with an Outstanding Hospice Competency Program
A hospice competency program is required under the State Operations Manual L663 / 418.100(g)(3). Your
program must assess the skills and competencies of anyone who is furnishing
care, including volunteers. Sharon Litwin’s recent webinar explains best practices as well as what
to include in your competency program. With that, let’s dive in!
Training must be an ongoing process beginning with new hires.
Additional training would be required any time there is a new task, procedure,
process, law, or regulation. Even if there are no new tasks, laws, or
regulations, your staff must receive annual training. Any training must be performed by someone competent in
that area of expertise. You may need to hire someone if there is a new
regulation or law.
Because you are training staff on
key expectations throughout the year, it is important to switch up how they
receive their assessments. You could give written and oral tests, interviews,
documentation reviews, direct observations, or even skills labs. By giving a
variety of assessments you can ensure compliance by testing them in a manner
that suits their learning abilities.
Although having a competency program is required, the
documentation standards are up to the agency. A common deficiency often found
during an audit is below-average training standards. In addition, the
documentation is only a handout or a five-question quiz that does not show
competency. You want your documentation to be robust, especially if it shows a
deficiency that was improved through training.
Implementing and documenting your
competency program is not only a must, it is a requirement. Learn everything
from documentation requirements to staff members to include in your
assessments. Get it all from Sharon’s recent webinar, Develop an Effective
Hospice Competency Program.
This webinar also comes with a
tracking document that can be used for several years to showcase deficiencies,
improvements, and additions. Use code COMPETENCYPROGRAM at
checkout for 10% off this webinar! This coupon is valid through December 2022.
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