The Denial Myth: Skillfully Working with Real or Perceived Denial

What is often perceived as denial is actually a very reasonable coping strategy. There are four degrees of denial and most people are not in “real” denial. Since this is a very common hospice dynamic, it is imperative that hospice workers fully understand what is happening when they encounter the various forms of denial and other coping strategies. This majority of the webinar will be spent on individual and team skill development; background information will be provided as well.

This webinar will address a common dynamic that frequently challenges all team members. It will benefit admissions staff, IDG team members, and volunteers. In addition, management and leadership will learn more about providing consistent, organization-wide approaches, policies, and guidance.