Making It Right: Perfecting Your Customer Service Recovery Process

We all know what it feels like to receive poor customer service. This webinar will address the 10 deadly sins of subpar customer service. You’ll learn how to prevent service failures before they happen and spend more time focusing on enhancing your agency’s services and reputation. For occasional slipups, a service recovery approach will be provided that will surprise and delight customers.

Holding employees accountable for delivering superior service can be challenging. This valuable webinar will include a thought-provoking interaction on how to hold people to a higher level. Customer service in its basic form is simply human interaction. Breaking down that interaction into steps and setting interaction benchmarks will impact change quickly. When everyone is dedicated to serving customers, patients, families, and each other, the culture is positively affected. Attend this webinar to take the first step toward improving the experience of others, including customers, employees, and coworkers.

This informative session is designed for leaders and managers in sales, operations, or clinical departments as well as human resources personnel and anyone involved with customer care and satisfaction.