2021 Intensive Skills Training for New Volunteer Managers

Volunteer managers possess a specific series of skill sets that are essential for their program’s success. This includes the ability to identify needs, expand services offered to patients and families, develop effective programming to meet those needs, and maintain CoP compliance. The webinar will take an “everything you need to know” approach to creative programming and will provide step-by-step methods to program development utilizing volunteers. Learn how to provide high-quality care within an innovative program that takes into consideration COVID-19 restrictions and fears. After the webinar, participants will have numerous samples to choose from and will be equipped to design a 1-5-year plan for their volunteer program.

There is an increasing need for volunteers as hospice programs continue to expand. However a nationally evolving dynamic is the increase of volunteer restrictions; a situation that is unnecessarily counterproductive to growing a volunteer program. Many agencies place excessive restrictions on volunteers because they do not fully understand the Medicare CoPs governing what volunteers can do. This webinar will focus on expanding the involvement of professional volunteers in a way that increases the ability to provide high-quality care, meet and exceed the 5% requirement, and provide relief to overworked staff. Involving community professionals as volunteers within your program is also an excellent way to market hospice programs and services.

The number of hospice programs expands exponentially each year, creating an unprecedented need for volunteer managers. Due to the high demand and time constraints these new managers do not always receive the training necessary to apply existing skills to the very specific role of the hospice volunteer manager. This webinar will focus on introducing volunteer managers to the skills, information, and resources necessary to create a “knock your socks off” volunteer program that not only meets the 5% CoP requirement, but exceeds it. After attending this webinar, volunteer managers will be able to create and implement plans for a new/improved program design including recruitment, screening, training, assigning, and supervision.