Delivering World-Class Service Excellence: 60 Ideas in 60 Minutes
December 13, 2022
DateDec 13, 2022Duration60 minutes
12:00 PM PST01:00 PM MST
02:00 PM CST03:00 PM EST
- Unlimited connections for your agency
- Available on desktop, mobile & tablet
- Presenter’s contact info for questions
See Registration Options
- Unlimited and shareable access
two business days after live streaming
- Available on desktop, mobile & tablet devices 24/7
- Take-away toolkit
- Ability to download webinar video
- Presenter's contact info for questions
Discover tips, tactics, and techniques that create positive patient, client, and staff experiences in this fast-paced session.
You will learn practical ways to improve your agency’s culture by implementing Kaiser Permanente’s The Four Habits Model – Invest in the Beginning, Elicit the Patient’s Perspective, Demonstrate Empathy, Invest in the End. This webinar will review successful programs and initiatives – big and small – using this proven model to help your organization achieve world-class service excellence!
Further details will be available 45 days prior to the webinar date.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
- Home Health
- Home Care
- Palliative Care
Attendance certificate provided, however there are no pre-approved CEs associated with this webinar.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other agencies or those not employed by your agency is prohibited. Print materials may be copied for eligible participants only.
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