Defining Moments Hospice Series

Are you the spiritual caregiver or social worker you aspire to be? In general, our best work is done when we connect with people. However, times of great growth do not coincide with complacency. How do you deal with difficult people or those reluctant to “let you in”? Are you sometimes relieved when a family declines social work or spiritual caregiver visits? How do you set goals and celebrate your victories? This webinar will explore those moments that define who we are in our roles – the aspirational and successful experiences that encourage us to keep pursuing our mission and the challenging times that make us question “why.” Learn to appreciate and embrace defining moments to continually raise the bar for exceptional spiritual and social work end-of-life care.

There are plenty of moments that define the overall effectiveness of volunteer services – both nationally and within our organizations. Is your program effective? Are you the volunteer manager you want to be? Are you the person who feels that meeting the 5% requirement is good enough or do you believe in seeing volunteers everywhere you look? What moments define who you are in your work? This webinar will explore the meaning of exceptionalism as it relates to hospice volunteerism.

Mary Labyak, a pioneer of the hospice movement, once said, “If you have seen one hospice program, then you have seen one hospice program.” We have all seen the variation in hospice care nationally and even within local communities. But is there a way to develop consistency within our practice, or at least, some level of agency consistency? There are many self-created and built-in obstacles that interfere with consistency. This webinar will use the “defining moments” concept to conduct an honest assessment of where you are and how to consistently provide high-level, end-of-life care to everyone we serve.